Service Design Thinks Leeds | 01 Starting Points
The Wellington, 88 Wellington Street, (On the corner with Little Queen Street), Leeds LS1 4LT
http://sdthinksleeds01.eventbrite.com/
Please join us for three talks and one big conversation exploring the starting points for the design of services and good customer experiences.
We’ll explore questions like:
* Where do you actually start?
* Who do you start with?
* What kind of people, processes and propositions make
a new service more likely to succeed?
We’ll hear from:
Dr James Munro, Patient Opinion
NHS Healthcare
James, medical professional turned entrepreneur, will be sharing his story about the social enterprise ‘Patient Opinion’ and how they are responding to the challenge of designing better services in the NHS.
Kathryn Grace, Everything Everywhere | Orange & T-Mobile
Retail Customer Experience Planning
Kathryn, Senior Customer Experience/Service Designer for Everything Everywhere, will be sharing insights on customer experience design from her work in their in-house Design & Usability team.
Guy Julier, Leeds Love it Share it
“Margins within the City” Community Development Project
Guy, Professor of Design at Leeds Metropolitan University, also part of the community interest company, Leeds Love it Share it, will be sharing his story of a recent community development project in Leeds.
Entry will be free, but you must have a ticket.
Sign Up on Eventbrite here…
http://sdthinksleeds01.eventbrite.com/
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Related media
Talk 02 Kathryn Grace | Everything Everywhere | Retail Customer Experience Planning
Talk 01 James Munro | Patient Opinion | NHS Healthcare
The Gathering
