1st Wellington Service Design Drinks
3C
Chews Ln
Wellington Central,
Delivering great experiences consistently and across all channels is now widely recognised as a key future competitive differentiator.
Join Optimal Usability for a beer on the 4th of August from 5pm upstairs at 3C in Chews lane to take part in our growing conversation about service design.
We will be discussing topics like:
• What are some great service experiences we’ve had? What does this mean for us and our relationship with those organisations that deliver them?
• How did these experiences come about? Were they designed?
• What does service design mean for the designer? What does the design process start to look like and how is this different?
• What are some of the tools that service designers use?
• How do you get stakeholder buy-in? Service design can be a long process without immediate impact – how do you communicate the benefits?
There will be a quick presentation from Optimal Usability starting at around 6pm, though we really just want to have a beer with you and a chat about your experiences and service design perspectives.