Service Design Thinks Cologne No.4 meets “Design the new Business”
And again it‘s time for Service Design Thinks in Cologne!
14. February 2012, 19:30 Uhr, betahaus | Köln Café
We are starting into the new year with a screening of the documentation “Design the New Business”. A great opportunity to watch the movie before its actual release and to discuss it afterwards. The line-up of the movie definitively sounds promising and so does the announcement:
“As our world changes, the challenges to business grow. Old ways of thinking are being replaced by open minds and creativity. Design is playing a central role in helping solve problems and drive the future. We invite you to see how design is shaping the new business.”
We are very happy to team up with Peter Schreck from Idea Republica for the 4th Service Design Thinks. In the future Idea Republic will organize regular screenings of inspirational documentations and demonstrations from the field of idea economy.
Colorful drinks and yummy soup will be served at the betahaus Büdchen.
Let‘s think and drink!
Service Design Drinks Madrid February 2012
With the start of the New Year we propose a Service Design Drinks event in Madrid because of the workshop that Vincenzo di Maria will be leading for the h2i institute. The session will be the next 28th of February at 20.00pm in UtopicUs (Calle Duque de Rivas 5, Metro Tirso de Molina).
In this meeting we want to create a debate around the topics that will be defined by all the participants at the beginning of the session. In this discussion, we will have the presence of Vincenzo di Maria, an Italian service designer and one of the founders of Common Ground.
If you are interested in joining us, please do it in the following link: http://www.eventbrite.com/event/2797977827
Looking forward to meet you all there!
The Service Design Drinks Madrid Team
Service Design Thinks 05 | Leeds | Design meets World
Doors open at 6pm, talks start at 6:30pm
Old Broadcasting House, Woodhouse Lane LS2 9EN Leeds
kindly provided by NTI Leeds (@ntileeds)
Book your tickets here:
With the profusion of digital user interfaces reaching deeper into everyday life, the joined-up view of end-to-end service design, including non-digital touchpoints, is more valuable now than ever before. How are users moving between web and mobile, and how can designers create smooth transitions across the two? How does the infrastructure of the city enhance and constrain the services to which its people have access? And how can users and stakeholders be engaged in the creation of services across such a broad canvas?
Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.
Speakers:
> Andrew Swartz, Research Director, ExperienceLab
Mobile service design: apps vs. mobile sites?
Andrew will present new data about how people use mobile apps vs mobile sites, and how service designers can create a smooth experience on mobile devices when users themselves are confused about what they want out of the different options.
Service design seeks to make sure that online and offline experiences work well together. It’s a tricky business. And getting trickier. The online experience has become increasingly fractured between large screens and small; keyboard and touch; and desktop and mobile.
ExperienceLab has recently been focusing a number of research projects on the mobile part of this, which is itself fractured between apps and browser-based sites, which themselves come in many flavours. Andrew will share findings concerning how users view the different options. And he’ll offer advice about what designers can do to smooth the way for the people who use their services is this complex mobile world.
> Martin Waite - Senior UX Designer, Technophobia
User centred colloborative design
What tools, techniques, processes and games can designers use with clients and end users in order to help create great design solutions and user experiences?
Martin Waite of Sheffield-based Technophobia will share a range of good practices and examples from his work at the forefront of the web, creating enterprise level applications and dynamic sites that solve real world problems and deliver better results through superior user experience.
Techophobia is part of the Capita Group and its clients include The Co-operative Bank, Alfa Romeo, The Technology Strategy Board, Pizza Express, South Yorkshire Police, Planning Portal, RBS Insurance, Welcome to Yorkshire.
> Matt Edgar, Service Design and Innovation
Beating the bounds of digital design
Matt Edgar will present findings from the Leeds Walkshop, produced by Service Design Leeds as part of the Leeds Digital Festival.
He’ll explain why 20 or so folk braved a wet and windy November evening to explore Leeds city centre. And he’ll urge everyone to get out more, and look critically at the real world contexts in which digital services are delivered.
A co-organiser of Service Design Leeds, Matt works in product development and innovation. His past roles include Head of Design and Usability for Orange UK and Head of Products for Mobile Multimedia in Orange Group. He is currently working on the next generation of mobile interaction using near-field communications (NFC).
http://sdthinksleeds05.eventbrite.co.uk/SF Service Design Drinks – January 26
Adaptive Path
Pier 1 Bay 2
San Francisco, CA 94117
6pm to 9pm
We are excited to present a redux of Brandon Schauer’s keynote talk from the Service Design Network conference: The Business Case for (or Against) Service Design. It is not to be missed!
Join us for this excellent presentation and some drinks at Adaptive Path’s office on the pier. RSVP here: http://servicedesigndrinksap.eventbrite.com
London Christmas Drink 2011
’ The Princess of Shoreditch’
76 - 78 Paul Street London EC2A 4NE
020 7729 9270
Hello London Service Designers,
Its time again for festive cheer and service design chatter! Please Join us for the Service Design Christmas Drinks are at the charming ’ The Princess of Shoreditch’.
http://www.theprincessofshoreditch.com/
Come down from 6pm onwards for drinking, talking about Service Design and Christmas. We’ll be sitting at a table downstairs.
Do register for the drinks at http://sdchristmasdrinks.eventbrite.com/ so that we can have a rough idea about the numbers
Looking forward to seeing you there!
Qin, Geke and Megha
Service Design Collaborative Drinks
Cowork Lisboa
LX Factory | Rua Rodrigues Faria, 103 Edifício I - 4º Piso Lisboa
Portugal
Be our guest! @ Service Design Collaborative Drinks
December 14th, 19h30 at Cowork Lisboa
Our next event will be about COLLABORATION!
Join us and register at: http://servicedesigncollaborativedrinks.eventbrite.com/
For more information check our blog: http://servicedesignlisbon.com/
http://servicedesigncollaborativedrinks.eventbrite.comService Design Drinks | Leeds
All Bar One, Millenium Square, Unit D, Electric Press, Leeds, LS2 3AD
After a really good Thinks event in October we’ve still got plenty to discuss and reflect on.
The meetup is open to anyone who is interested in service design and is involved in the design/management of services, people from across all sectors.
We have welcomed designers/managers/lecturers/students/architects/developers/entrepreneurs/communications folk… it really is open to all.
So do come along, you never know who you might meet.
Optional Extra: Learning by doing…
For this particular meetup we’re also supporting a Walkshop event before the usual Service Design Drinks event.
For more information on both events click on our eventbrite page
http://sdleeds-nov-2011.eventbrite.co.uk/
Service Design Talks London
STBY office, 25d London Fruit & Wool Exchange, Brushfield Street, E1 6AA London
Invitation to the next Service Design Talks London
Topic: ‘Business Model Generation’ by Alexander Osterwalder & Yves Pigneur
Date: 30 November 2011
Time: 7pm-9pm
Location: STBY office, 25d London Fruit & Wool Exchange, Brushfield Street, E1 6AA London
Do come by and join us for an informal discussion based on the book. We assume that many people have already bought and read the book some time ago. We are now curious to talk about how people are actually making use of it in their work. It will be nice to share experiences and expand on useful occassions to make a reference.
More info on the book: http://www.businessmodelgeneration.com/book
Let us know if you are planning to come, by booking a ticket via Eventbrite. To allow for a causal but in-depth conversation attendance is limited to 15 people max.
Ticket available: http://servicedesigntalks-estw.eventbrite.com
http://servicedesigntalks-estw.eventbrite.com3rd Service Design Drinks Porto
Lais de Guia
Av.Norton de Matos
4450 - 208 Matosinhos
Portugal
Welcome to the Third Service Design Drinks Porto!
We have the pleasure of inviting you to participate in this event, that will take place on November 3rd, at the Lais de Guia (Matosinhos), a likely space, to change knowledge while having a drink.
This SDD will be dedicated to “Creativity” with the presence of Katja Tschimmel!
The entry is free. Join us!
Bring us willingness and a lot to talk about!
Register at Eventbrite!
+ info:
http://www.servicedesignporto.com
facebook: http://www.facebook.com/sddporto
Service Design Thinks Leeds | 04 Health & Experience Prototyping
Doors open at 6pm, talks start at 6:30pm
Old Broadcasting House, Woodhouse Lane LS2 9EN Leeds
kindly provided by NTI Leeds (@ntileeds)
Part 1
Jane Wood | Director, mihealth Limited | @janelwood
Cancer, creative thinking and the patient experience – designing services around peoples’ needs
After receiving ‘belt and braces’ treatment for breast cancer in 2000 Jane set out on a personal mission to work with patients, support groups and health teams to develop a personal online tool to support people as they progress through their cancer journey. Now 10 years on, Jane will share not only her user centred approach but also some of the highs and lows she has experienced in her determination to get the system into the hands of patients.
Jane’s background is in fine art and interactive media, she has been an exhibiting artist, taught on undergraduate and post graduate courses and was a research project manager at the International Centre for Digital Content at Liverpool John Moores University where the concept for mihealth was developed. Her user centred insight and empathy with those she seeks to support also informs other providers and organisations, from concept development to the deployment of innovation digital tools and services.
Daniela Sangiorgi | Imagination, Lancaster University
Service Design and GP led Commissioning
Daniela has conducted research on Service Design since its outset and participated in the discussions about its nature and development. She has just published a book with Anna Meroni titled ‘Design for Services’ that aims to provide a first portrait of the discipline.
Recently Daniela has been investigating the way clinicians design and commission healthcare services and the potential role of design in these activities. In her presentation she will describe how she thinks service design could provide principles and tools to enhance patient engagement, collaborative design practices, and creative thinking for the now called Clinical Commissioning Groups.
Part 2
Rory Hamilton | Service Designer/Consultant | @everythingiknow
Experience Prototyping
Rory will speak about Experience Prototyping and its importance in developing and implementing services. He will show practical examples and speak about the potential pitfalls. Rory suggests a range of methods of prototyping over a service journey and through a number of channels - and shows how prototypes can be tested with users. He’ll show how you can prototype ‘bigger’ experiences than just ‘screen’ ones, and that you can do it easily, learn fast, iterate and develop your ideas.
Rory is a freelance service design consultant, and educator in service and interaction design. He is an associate at livework and his clients include Orange, Nokia and the BBC. Rory was a senior tutor at the RCA in interaction design.
[Tickets now sold out but do join the waiting list]
Follow us on twitter @SDLeeds
https://sdthinksleeds04.eventbrite.com/
Service Design Drinks Bristol
Bocabar
Unit 3.1 Paintworks, Bath Road
Arnos Vale
BS4 3EH Bristol
Welcome everyone, this is the very first Service Design drinks in Bristol, so we hope you can help spread the word and join us for an informal gathering to create a ‘community of interest’ around Service Design.
Bristol is the largest City in SW England and we want to place it on the global Service Design map!
@SD_Bristol has been set up on twitter to help promote Service Design Bristol events.
servicedesigning.org is the global online hub that helps coordinate events online, it contains a short manifesto as a loose guide for all Service Designing events.
Service Design Drinks have become established monthly informal gatherings, bringing together people around the world, who are interested in Service Design.
We are hoping the Bocabar will help us, by offering a room for this event.
The first Service Design Drinks Bristol social has been organised by Richard Arnott and Clare Lindstrand
1st Wellington Service Design Drinks
3C
Chews Ln
Wellington Central,
Delivering great experiences consistently and across all channels is now widely recognised as a key future competitive differentiator.
Join Optimal Usability for a beer on the 4th of August from 5pm upstairs at 3C in Chews lane to take part in our growing conversation about service design.
We will be discussing topics like:
• What are some great service experiences we’ve had? What does this mean for us and our relationship with those organisations that deliver them?
• How did these experiences come about? Were they designed?
• What does service design mean for the designer? What does the design process start to look like and how is this different?
• What are some of the tools that service designers use?
• How do you get stakeholder buy-in? Service design can be a long process without immediate impact – how do you communicate the benefits?
There will be a quick presentation from Optimal Usability starting at around 6pm, though we really just want to have a beer with you and a chat about your experiences and service design perspectives.
http://www.linkedin.com/osview/canvas?_ch_page_id=1&_ch_panel_id=1&_ch_app_id=7083120&_applicationId=2000&_ownerId=0&appParams=%SF Service Design Drinks - July 28
6:00pm - 9:00pm
Location: Hot Studio
585 Howard Street, First Floor
This Service Design Drinks will be a summer social at Hot Studio. Come have a drink with your favority SDD peeps, brainstorm future events, and talk about the upcoming Service Design Network conference coming to SF this October.
http://sfsddjuly2011.eventbrite.com/Service Design Thinks Leeds | 03 Global Service Jam Review
Everything Everywhere
The Malthouse
Chadwick Street
LS10 1LJ Leeds
Service Design Thinks: Global Service Jam
The Global Service Jammers from Leeds will be giving an overview of the first Global Service Jam held in the city earlier this year.
GSJLeeds was part of a global event that brought service design to life across the whole world for one weekend.
We will be looking at the projects produced, what we all learned and how people have reused and developed what they learned in their everyday work and look at new ideas that are growing as a result.
Everyone is welcome… the event is free and an interesting conversation or two is guaranteed as we look to explore service design and how we can use it across different sectors and lines of business to make services better for everyone.
http://sdleedsjuly2011.eventbrite.com/Service Design Drinks | Atlanta - July 14th
It will take place on July 14th at 7.00pm at JCT Bar, 1198 Howell Mill Rd, Atlanta, GA 30318. The bar is in the back of the parking lot, has amazing drinks and appetizers. It is summer, and the deck should be awesome for some great conversations.
We’ll have an open dialog, sharing some great experiences, sharing some not so great ones – we’ve all had them, those service experiences that really stood out for us, and the one’s we would rather forget. As professionals, what can we learn from these experiences? How can we grow our businesses based on these insights?
http://sdatl-sdd-july2011.eventbrite.com/
Service Design Drinks Oslo
Making Waves
Kristian IVs gate 13
0164 Oslo
Service Design Drinks er en uformell møteplass for deg som jobber med eller er nysgjerrig på service design. Dette er et er et format som avholdes med jevne og ujevne mellomrom i byer over hele verden. Fokus er først og fremst på det fag-sosiale. Men på dette første arrangementet vil det bli holdt noen presentasjoner i lyntale-format for å løfte frem det som skjer innen service design i Oslo - av henholdsvis fagnettverk, arrangementer, akademia og kommersielle aktører. Her er noen av de vi får høre fra:
• Service Oriented Design - Adrian Paulsen (AHO)
• Service Strategy - Castilñano Simoons (Making Waves)
• Culture Probes - Kaja Misvær (DesignIT)
• Global Service Jam - Jonas Laberg (Student)
• Sunday Service - Brock LeMieux (Sunday Service)
Making Waves stiller med litt thaimat og øl. Etterpå kan de som har lyst og anledning bli med over og fortsette ved Oslos beste ølutvalg på Håndverkerstuene.
Påmelding på http://sddo.eventbrite.com
Third Service Design Drinks Madrid
Pepa Tencha
Calle de Apodaca 3
Metro Tribunal
We are back!
If architects visit buildings when traveling and gourmets look for the best food experiences, what do service designers visit when they travel abroad? Inspired by this idea the next Service Design Drinks in Madrid will explore how to create a “service design guided tour” for those visiting the city. Focused on professionals and people interested in service design who come to our city for a few days, we’ll try to locate and select the most significant services in Madrid. We hope to trigger a reflection around how services are evaluated, measured and ranked in order to create this map. Of course, if you’ve been there and there is a service you think that is worth knowing, you can add your comment with a brief description of the service, where it can be found and why you’d recommend others to use it. We’ll be sincerely grateful!
Join us next May 19th at 20:00 hrs. at Pepa Tencha (Calle de Apodaca 3, Metro Tribunal).
Madrid Service Design Team
.(JavaScript must be enabled to view this email address)
________________________________________________________________________________________________
¡Por fin volvemos! Y os anunciamos la nueva sesión de Service Design Drinks Madrid el próximo día jueves 19 de Mayo a las 20h en la Pepa Tencha (Calle de Apodaca 3, Metro Tribunal).
Para este aperitivo del diseño de servicios, os vamos a proponer crear juntos un “service design guided tour de Madrid”, la idea es de pensar en servicios que nos parecen interesantes porque son muy buenos o terribles. Sin duda esto, nos abrirá un camino interesante de reflexión sobre ¿Qué es un buen servicio? ¿Cómo se mide un servicio?
Lo ideal sería que cada uno traiga unos ejemplos de servicios que le parecen interesantes porque son molones o desastrosos, servicios que te gustaría enseñar a alguien para decirle “mira como éste lo haría o como éste otro evitaría…”
Si te apetece venir, por favor inscríbete en esta página, y pasa la voz. ¡Gracias!
¡Os esperamos con muchas ganas el próximo 19 de mayo!!
El equipo de Diseño de Servicios Madrid
.(JavaScript must be enabled to view this email address)
http://madridservicedesign.com/
service_design_drinks_lisboa
Ler Devagar na LXFactory.
Rua Rodrigues de Faria, 103 - Edificio G.03 - 1300-501 Lisboa
Dear curious in Service Design!
We are happy to invite to the fourth edition of Design Drinks Service Lisbon on the 12th May at 20.00 in the bookshop Ler Devagar in in LXFactory
As we believe – Books feed Ideas - so we decided to make an event where the books are the theme!
We ask every participant to bring a book that has been crucial to your personal or professional life, and then by discussing your choice, you will interact with other participants and share your ideas.
We also invite you to attend the video-conference from Marc Stickdor and Jakob Schneider, authors of Service Design Thinking, where they will talk about the book and share their experiences as Service designers.
FREE entry. Join us!
Service Design Thinks Cologne - May 12th
betahaus | Köln Venloerstr. 151-153 50672 Köln http://www.koeln.betahaus.de
Service Design meetsSURPRISE
Überraschungen sind in unserem Alltag allgegenwärtig. Bei Zunahme von Komplexität und Chaos in der Gesellschaft werden die Dinge weniger vorhersehbar und planbar. Es gibt überraschende Wendungen und Ereignisse.
Wir schätzen Überraschungen im Alltag, die uns Abwechslung bieten und emotionalisieren. Sie können neue Impulse geben und ermutigen. Überraschungen können aber auch den Flow unterbrechen und demotivierend wirken. Welche Rolle spielt Überraschung in der Psychologie und in den Sozialwissenschaften? Welche Ansätze und Methoden gibt es, um mit Überraschungen umgehen zu können, privat oder beruflich? Was können wir z.B. von Spielen, Schauspiel und Yoga lernen?
Entdecke auf den SERVICE DESIGN THINKS die „Überraschung“ aus unterschiedlichen Perspektiven – und erzähle uns von Deiner Idee zum Thema.
Im neu eröffneten betahaus | Köln treffen sich Service Designer und andere Disziplinen zum interdisziplinären Austausch.
JETZT ANMELDEN AUF http://SDKOELN.EVENTBRITE.COM
Bitte wähle bei der Anmeldung die zu Dir passende Ticketkategorie aus. Bist du Student, Designer oder gehörst du einer anderen Disziplin an? Wir freuen uns auf den interdisziplinären Austausch!
Die Service Design Thinks sind ein offenes Event mit Freiraum für vielfältige Beiträge und Formate, wie z.B. Präsentationen, Interventionen, Kurzworkshops, Literaturbesprechungen etc. Alle Beiträge und Mitbringsel, ob groß oder klein, sind willkommen. Jeder ist Autor dieses Abends!
SCHICK UNS DEINE BEITRAGSIDEE BIS 10.05.2011 AN .(JavaScript must be enabled to view this email address)
Wir freuen uns auf einen spannenden Abend,
Daniela, Jan, Julia, Martin und Olli
Service Design Drinks | Atlanta - May 11th
JCT Bar
1198 Howell Mill Rd
Atlanta, GA 30318
http://www.jctkitchen.com/bar.html
We are happy to invite you to the very first Service Design Drinks | Atlanta. It will take place on May 11th, 7.00pm-9.00pm at JCT Bar, 1198 Howell Mill Rd, Atlanta, GA 30318.
Please register at http://servicedesigndrinksatlanta.eventbrite.com/
http://servicedesigndrinksatlanta.eventbrite.com/
Post-GSJ SD Drinks London
The Water Poet
9-11 Folgate Street,
Spitalifields,
E1 6XB London
United Kingdom
Join other service designers and people interested in service design for conversations and drinking and reflections on the recent Global Service Design Jam. This event is open to everyone. If you’re planning on coming, please get a ticket from Eventbrite so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!
http://www.eventbrite.com/event/1423619083SF Service Design Drinks - April 7
DEGW
720 Market St
4th Floor
San Francisco
6pm - 9pm
Have you heard the news? The next Service Design Network conference will be in San Francisco!
During this round of service design drinks, we will do some co-creating to generate ideas for the conference. So once again, we will mix a little hands-on activity with great people and tasty drinks!
SCHEDULE
6pm Drinks and mingling
7pm Service design activity
8pm More drinks and mingling
9pm All done!
RSVP
Please RSVP! It really helps with the planning. Thanks!
SPONSOR INFO
We are happy to have DEGW sponsor this month’s service design drinks!
If you’re interested in sponsoring, talk to Jamin at the event.
—
SF Service Design Drinks
Twitter: @servicedesignsf
First Service Design Drink meetup in Istanbul
Que tal - tapas & bar.
We are happy to announce our very first service design drink meet-up in istanbul. Some of us have been in Global Service Jam Istanbul, some of us haven’t. So if you’ve missed that one, come along this thursday. We’ll be discussing service design and its future in istanbul.
Service Design Drinks |Special Lisboa
For a special edition, a special place!
Le CHAT - Jardim 9 de Abril, next to Ancient Art Museum at R das Janelas Verdes
Take a look here http://www.lisbonlux.com/lisbon-cafes/le-chat.html
Global Service Jam? Special?
Global Service Jam is an international event where, in an experimental way, cooperation and healthy competition, teams from all over the world will have 48 hours to develop an innovative service, inspired by a surprise theme. http://globalservicejamlisboa.wordpress.com/
It is Special because Service Design Drink Lisbon supports this initiative organizing a public meeting to present the projects generated by the Global Service Jam teams, giving fresh subjects to stimulate the sharing of ideas and reflections of our community of Service Design enthusiasts.
FREE entry. Join us!
Register at http://servicedesigndrinkslisbonspecial.eventbrite.com/
http://servicedesignlisbon.com/
Service Design Drinks London - 25th February
The Slaughtered Lamb
34 - 35 Great Sutton St.
Clerkenwell, London
EC1V ODX
The New Year hiatus is over and we’re keen to hook up and hear where everybody is taking Service Design in 2011.
So it’s back to the Slaughtered Lamb for more drinking and networking. We’re missing our compatriate Lauren Tan who has returned to Australia, so please come along and make sure we’re not lonely!
http://www.eventbrite.com/event/1292081651
SF Service Design Drinks - February 17
Cooper
100 First Street
26th Floor
San Francisco, CA 94105
Join us for another round of SF Service Design Drinks. We will again mix drinks with making, as we continue to experiment with the format.
This time around we will be getting our hands dirty with service blueprints. What is a service blueprint? What does it look like? And how can I make one? Susan Dybbs and Renna Al-Yassini – both of whom studied service design at Carnegie Mellon University (Renna also taught service design!) – will guide us during this making activity!
SCHEDULE
6pm Drinks and conversation
7pm Service Blueprint Activity
8pm Back to drinks and conversation
9pm All done!
RSVP INFO
This month, we’re going to give Eventbright a try to better help us understand who is attending the events and help us plan appropriately for the number of attendees. Please RSVP at http://sfservicedesign.eventbrite.com Thanks!
SPONSOR INFO
We are happy to have Cooper sponsor this month’s service design drinks!
If you’re interested in sponsoring, talk to Jamin at the event.
Service Design Thinks Leeds | 02
Old Broadcasting House
Woodhouse Lane
LS2 9EN Leeds
We’ll be meeting at 6pm
Service Design: How we do it…
techniques in the context of live projects
In our first Service Design Thinks Leeds, we asked about the starting points for service design - the voices and insights that help us create new services and improve ones already in delivery.
This time we’ll move onto the next stage, to delve more deeply into how services are designed:
* How do designers turn insight into action?
* How are users involved in the creation of a service?
* How do you translate concepts into reality?
* Can service design change people’s behaviour or simply adapt to it?
* What’s the difference between design and service design techniques?
* Who designs services in different contexts?
We are delighted to welcome the following speakers:
Simon East | Drivegain
Designing a new eco-driving service
@DriveGain @SimonatHome
Simon has worked with mobile devices and applications for over 20 years. He started his career at British PDA pioneer Psion and was part of the executive team that transformed Psion’s software group into Symbian. In 2001 he founded the mobile photo uploading company Cognima (later to become ShoZu). In December 2008 he co-founded DriveGain, who produce an iPhone app that helps people save fuel as they drive.
Jean Mutton | Student Experience Project Manager, University of Derby
Designing the Enrolment experience at the University of Derby
@myderbi
The application of service design techniques is relatively new in the higher education sector, but in the light of the Browne Review and the uncertain future of HE funding, the need to place the student at the heart of the service process is gaining increased recognition. In this session, Jean will talk about the impact which a service design approach has made on the student experience of enrolment at Derby.
by Skype link: Lauren Currie | Snook, Glasgow
How Snook do Service Design in Scotland
@redjotter
With an enthusiasm for service design, public services and working with people, Lauren Currie is focused on changing the lives of British people through service design and practical action. Lauren has worked as a freelance service designer for Designthinkers in Holland, Deutsche Telekom in Berlin and London-based Future Gov. She mentors and teaches undergraduate students at universities all over Europe. As the Director of MyPolice, Lauren is working closely with police and the public to ensure the police service is the very best it can be. Snook’s most recent venture Making Service Sense is a service designed to help people make sense of the discipline of Service Design.
Who should come?
This event is open to everyone working in the design of services whether it be corporate/public/education/health/social sectors. This is a great chance to learn from three quite distinct approaches and gather together afterwards at the pub to explore thoughts further.
Everyone is welcome.
Book your ticket now… http://sdthinksleeds02.eventbrite.com/
Venue kindly provided by NTI Leeds @ntileeds
Service Design Drinks Lisboa
Espaço Wanli
This time the SDD of Lisbon will take place in a space recently open in Lisbon, that is neither a coffee nor a tearoom, it is neither a restaurant nor a pastry shop. It will be in a peculiar living room in the heart of Lisbon.
For this second edition we will have participants sharing their experience in this new subject and bringing new incentives for the discussion among all. It will consist of a small presentation on specific themes to Service Design that will help us to deepen the know-how on what the project of services involves, under the academic and client point of view.
FREE entry. To join us, please register here: http://servicedesignlisbon.eventbrite.com/
The first SDD evening in Lisbon on October 13 had an excellent adhesion and it resulted in a lively discussion and discovery of this new subject in Portugal. For those who missed the opportunity to be present, some of the meeting conclusions and photos can be read and seen here: http://servicedesignlisbon.com/2010/10/24/fotos-do-primeiro-ssd-lisboa/
http://servicedesignlisbon.com/
SF Service Design Drinks - January 20
Adaptive Path
363 Brannan St
San Francisco
Join us for the first service design drinks of the new year! We are delighted to have a service design challenge brought to you by Chris McCarthy, Director of the Innovation Learning Network at Kaiser Permanente.
The focus of this challenge will be non-healthcare provided healthcare services.
This is the first time we’re trying this kind of a thing at service design drinks, so come be part of the experiment!
SCHEDULE
6pm Door open
6:30 Design challenge
8:00 Present
9:00 All done
Look forward to seeing you there. Please RSVP on Facebook. Thanks!
Follow service design drinks and thinks in SF: @servicedesignsf.
Service Design Drinks Vienna
Cafe Lounge Restaurant Porzellan
Servitengasse 2
1090 Wien
Am 20. Janner 2011 finden erstmals in Wien die Service Design Drinks statt. Ein Zusammentreffen aller Interessierter zum informellen Plaudern und zum professionellen Austausch uber das Thema Service Design. Willkommen ist jede/jeder, die/der sich fur Service Design interessiert - ob im Management, als DesignerIn oder als AnbieterIn von Services tatig.
Das informelle Netzwerktreffen wird organisiert von C+ Unternehmensberatung, Service Design, Barbara Weber-Kainz, Linda Kaszubski, Johannes_Mayer.
Lassen Sie uns wissen, wenn Sie dabei sind! Ein kurzes email genugt: .(JavaScript must be enabled to view this email address)
Service Design Christmas Drinks - 3rd December
The Slaughtered Lamb
34 - 35 Great Sutton St.
Clerkenwell
EC1V ODX London
United Kingdom
Hello London Service Designers!
Service Design (Christmas) Drinks is on the 3rd of December, at the ever popular Slaughtered Lamb in Clerkenwell.
http://www.theslaughteredlambpub.com/
Come down from 6pm onwards for drinking, talking about service design and Christmas. Please get a ticket from the eventbrite page so we have rough idea of numbers (we know its late notice. Sorry) http://servicedesignchristmasdrinks.eventbrite.com/
As it will be a very busy pub, the suggestion is that everyone wears something RED. We will anyway.
Looking forward to seeing you there, especially Lauren as this is her last London Service Design Drinks for some time as she’s returning to Australia in the new year - come and wish her a service design goodbye!
See you there,
Nick, Jaimes and Lauren
Second Service Design Drinks Madrid
“María Pandora”
Plaza de Gabriel Miró nº 1 (Las Vistillas)
Metro Latina
Hello!
We’re glad to invite you to the Second Service Design Drinks Madrid. It will take place on the 1st of December at 8:00 p.m. at “María Pandora” (plaza de Gabriel Miró nº 1, close to metro Latina and the Vistillas). We will take advantage of the latest conferences of the Service Design Network (SDN, Berlin and Cambridge) to stimulate our conversation.
For this edition we invite anyone who attended one SDN conference and is willing to share is experience, to make a five-minute presentation about one interesting aspect, theme or keynote. We will have a computer and a projector for the presentation.
So if you are interested you just have to:
• Send us an email at .(JavaScript must be enabled to view this email address) telling us what you are going to talk about.
• Bring your slideshow in a pendrive and send it to us.
If you are willing to assist thank you to register in this page http://madridservicedesign2.eventbrite.com/
We look forward to seeing you on the 1st of December!
Madrid Service Design Team
.(JavaScript must be enabled to view this email address)
________________________________________________________________________________________________
Hola!
Os anunciamos la nueva sesión de Service Design Drinks Madrid el próximo día 1 de Diciembre a las 20h en “María Pandora” (plaza de Gabriel Miró nº 1, cerca del Metro Latina, en las Vistillas). Aprovecharemos las recientes conferencias del Service Design Network (SDN, Berlín y Cambridge) para estimular nuestra conversión.
Para esta próxima edición, invitamos a quien haya ido a una conferencia del SDN y esté interesado, a hacer una pequeña presentación de 5 minutos alrededor de un aspecto, tema o ponencia que consideréis interesante, tendremos un proyector y portátil para que podáis exponer.
Sólo tenéis que:
• Nos mandes un email a .(JavaScript must be enabled to view this email address) indicándonos de que vais a hablar.
• Sólo tenéis que traer la presentación en un pen drive, o bien enviárnosla.
Y para todos los que queráis asistir, gracias por inscribiros en esta página http://madridservicedesign2.eventbrite.com/
Os esperamos con muchas ganas el próximo 1 de Diciembre!!
El equipo de Diseño de Servicios Madrid
.(JavaScript must be enabled to view this email address)
http://madridservicedesign.com/
Service Design Drinks Paris #2 > Nov. 29th
Ars Longa
67 av. Parmentier
75011 Paris
Métro : Parmentier
Come and join us for the second edition of Service Design Drinks Paris
Guest speaker : Asier Pérez, director of Funky Projects (Spain)
Starts at 8PM
Please sign up here : http://www.design-de-service.fr
SF Service Design Drinks – November 4
6:00pm - 9:00pm
Location: Hot Studio
585 Howard Street, First Floor
Join us for a mix of drinks and thinks. Jamin Hegeman and Christian Palino will be sharing content from their presentations at the Service Design Network conference in Berlin.
Drinks will begin at 6pm. Short talks followed by discussion at 7pm.
Look forward to seeing you there. Please RSVP on Facebook. Thanks!
Follow service design drinks and thinks in SF: @servicedesignsf.
Service Design Drinks São Paulo #4
Finnegan’s Pub
Rua Cristiano Viana, 358 - São Paulo - SP, 05411-000
After intense requests, São Paulo is having the fourth Service Design Drinks by the end of October, a few weeks after the third edition. The ever growing community “Design de Serviços BR” which has now more than 350 members asked for it and we’ll make it.
Please confirm attendance in our website: http://www.designdeservicos.com.br
Event co-hosted by Thomaz Gonçalves.
Service Design Drinks (+food) Lisbon
TODO O MUNDO FALA- RESTAURANTE VEGETARIANO E ITALIANO
Docas de Belém - Posto Náutico do Sport ALGES e DAFUNDO.
21 de Outubro 20:00/ 21th of October at 8 p.m.
Temos o prazer de o/a convidar para a primeira noite Service Design Drinks (SDD) em Lisboa. Este será um evento que visa juntar designers e curiosos para tomar um copo, ou uma refeição leve e discutir acerca de “O que é isto de “Service Design” (design de serviços)? E quais as oportunidades para esta nova disciplina em Portugal?”
A SDD Lisboa terá lugar em Lisboa no próximo dia 21 de Outubro de 2010 e será um evento informal, que visa a partilha de ideias e conhecimento entre Designers e não Designers acerca das suas experiências, conhecimento e questões em torno do tema do Design de Serviços.
A entrada será gratuita, e os lugares serão limitados a 30 participantes na sua primeira edição. Se se quiser juntar a nós, inscreva-se em: http://servicedesignlisbon.eventbrite.com
_____________________________________________
We are happy invite you to the first Service Design Drinks Night (SDD) in Lisbon. Let’s have a drink (or a light meal) and meet up with service design practitioners and curious, to discuss “What is service design about? And which are the futures opportunities of this new design practice in Portugal?”
SDD Lisbon will be an informal event, that will take place in Lisbon on the next October 21, 2010. The aim of this meeting will be to create an opportunity for the participants, designers and non designers, to get together, share and discuss about their ideas, knowledge and experiences on service design.
The entrance is free and the places are limited to 30 participants for its first edition. If you want to join us please register at http://servicedesignlisbon.eventbrite.com
http://servicedesignlisbon.com/
Service Design Drinks Leeds | 02
The Midnight Bell
101 Water lane
Leeds LS11 5QN
By popular demand we will be hosting our second Service Design Drinks in Leeds on Tuesday 19 October.
Please keep the date free in your diary and let us know you’ll be there by booking your place below.
As before the doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service.
Be part of the independent Service Design movement!
Book now…
http://sddrinksleeds02.eventbrite.com/
Follow us on twitter
http://www.twitter.com/SDLeeds
See you in Leeds!
Kathryn, Matt & Tero
Utrecht Service Design Thinks
Dutch Game Garden, Neude 5, Utrecht
6 October 2010, 6pm-8pm
The third Service Design Thinks in the Netherlands is about tools and methods for Design Research, in particular contextmapping. Speakers are Froukje Sleeswijk Visser (TU Delft, Contextqueen, STBY) en Maartje Huinink (Scope Design & Strategy). Froukje is the first and only PhD on contextmapping on the globe and will talk about the contribution contextmapping can make to Service Design. Maartje will talk about her experience with contextmapping in Scope projects.
Admittance is free but places are limited. Please RSVP at http://events.linkedin.com/Service-Design-Thinks-3-6-okt-Utrecht/pub/417554.
Service Design Drinks São Paulo #3
São Paulo is having the third Service Design Drinks in the beginning of October. To celebrate a good and long year for Service Design in our country and the ever growing community “Design de Serviços BR” which has now more than 325 members, it’s time to get back together to share and have a good time talking about service design.
Confirm attendance in our website: http://www.designdeservicos.com.br
September Service Design Drinks Paris
10 Rue Bassano
Métro Léna ou Kleber
Paris
Come by on the 29th of September to the September Service design drinks Paris, generously hosted by Orange Design group
Companies, schools, promotion organisations will exchange to set up the upcoming discussions on the subject.
Event limited to 40 people, please RSVP at www.design-de-service.fr
Service Design Drinks London - 24th September 2010
The Well
Underground lounge
180 St John Street
Clerkenwell
EC1V 4JY
Hello everyone - thanks to all who came to last months event. This month is a bit special, as the amazing people at Engine Service Design are sponsoring the event, and the drinks, in celebration of their 10th birthday!
So, I hope you can come and join us (and the Engine peeps) at The Well in Clerkenwell, on the 24th of September from 6pm onwards for some good old fashioned service design drinking and talking about service design.
Some words from our sponsor
Engine Service Design has reached the impressive milestone of 10 years of working in service design and innovation, and wants to share the celebrations with the service design community in London.
Join London-based service designers and people interested in service design for conversations and free drinks courtesy of the birthday boys and girls at Engine!
http://servicedesigndrinks-sep2010.eventbrite.com/
Service Design Thinks Leeds | 01 Starting Points
The Wellington, 88 Wellington Street, (On the corner with Little Queen Street), Leeds LS1 4LT
Please join us for three talks and one big conversation exploring the starting points for the design of services and good customer experiences.
We’ll explore questions like:
* Where do you actually start?
* Who do you start with?
* What kind of people, processes and propositions make
a new service more likely to succeed?
We’ll hear from:
Dr James Munro, Patient Opinion
NHS Healthcare
James, medical professional turned entrepreneur, will be sharing his story about the social enterprise ‘Patient Opinion’ and how they are responding to the challenge of designing better services in the NHS.
Kathryn Grace, Everything Everywhere | Orange & T-Mobile
Retail Customer Experience Planning
Kathryn, Senior Customer Experience/Service Designer for Everything Everywhere, will be sharing insights on customer experience design from her work in their in-house Design & Usability team.
Guy Julier, Leeds Love it Share it
“Margins within the City” Community Development Project
Guy, Professor of Design at Leeds Metropolitan University, also part of the community interest company, Leeds Love it Share it, will be sharing his story of a recent community development project in Leeds.
Entry will be free, but you must have a ticket.
Sign Up on Eventbrite here…
http://sdthinksleeds01.eventbrite.com/
Follow us on Twitter
http://www.twitter.com/SDleeds
London Service Design Drinks
The Slaughtered Lamb
34-35 Great Sutton Street
London
EC1V 0DX
http://www.theslaughteredlambpub.com/
After a great turnout at the Slaughtered Lamb last month, we’ll be there again this month for London Service Design Drinks. Join London-based service designers and people interested in service design for conversations and drinking on Friday 27 August after work (or from 6pm). We’ve reserved a couple of tables in the back so look out for the signs!
This event is open to everyone. If you’re planning to come please get a ‘ticket’ on the Eventbrite page so we know who is planning to attend. You can still come along without adding yourself, but it’s good if we can guesstimate of numbers before hand!
If you want to be kept up to date with all the service design Thinks and Drinks news, please join our mailing list using this form (http://servicedesigning.us1.list-manage.com/subscribe?u=a4198b53d2a2cd9cbafd291a7&id=c1bd079836)
http://sddrinks.eventbrite.com
SF Service Design Thinks – August 17
Adaptive Path
363 Brannan St.
San Francisco, CA 94107
6pm – 9pm
We are delighted to welcome Elena Pacenti to Service Design Thinks in SF! Elena the director of a brand new masters program in service design at the Domus Academy in Milan. Read her bio for more information.
Once again, Service Design Thinks (and Drinks) will be returning to Adaptive Path (we’re still looking for other hosting locations, if you know of one). Join us for drinks, and a talk with Elena about her past work and upcoming masters program in service design.
Look forward to seeing you there. Please RSVP on Facebook. Thanks!
Follow service design drinks and thinks in SF: @servicedesignsf.
http://www.facebook.com/event.php?eid=130478953662901#!/event.php?eid=130478953662901Service Design Drinks Berlin meet “HAPPINESS”
06.08.2010, 08:00 PM
betahaus - coworking Berlin
Prinzessinnenstraße 19-20
10969 Berlin
Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…
To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.
SDD/CB present their next topic:
DESIGN HAPPINESS
gross national happiness vs. gross domestic product / personal lifetime goals vs. social moral / success vs. failure / wealth vs. prosperity
All kind of contributions (small/ big, digital/ analogue, practical/ theoretical…) are welcome - everybody is a creator of this night!
http://www.facebook.com/group.php?gid=310417682147Service Design Drinks - 30th July
The Slaughtered Lamb
34-35 Great Sutton Street
London
EC1V 0DX
http://www.theslaughteredlambpub.com/
Join other London service designers and people interested in service design for conversations and drinking at the Slaughtered Lamb in Clerkenwell, after work (or 6pm onwards) on the 30th of July. We’ve reserved a couple of tables in the back - look out for the sign!
This event is open to everyone. If you’re planning on coming, please get a ‘ticket’ on the Eventbrite page so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!
If you want to be kept up to date with all the service design Thinks and Drinks news, please join our mailing list using this form
http://servicedesigndrinksjuly2010.eventbrite.com/SF Service Design Thinks – July 22
6:00pm - 9:00pm
Location: Hot Studio
585 Howard Street, First Floor
This will be the first SF Service Design Thinks event!
This special edition of SF Service Design Drinks will be a bit more organized in that we will have a guest speaker. Ben Fullerton will be giving an overview of service design and share his experience at the early stages of London-based service design firm live|work. Ben is English! Which means he’s really informative and knows a lot more about service design than anyone in the United States. ;)
The short talk will be followed by Q&A and the great friendly discussions and drinks you’ve come to expect from service design drinks.
Join us July 22 at Hot Studio, who have graciously offered to host this event. Please RSVP so that we can plan accordingly. And spread the word. We hope to see you there!
http://www.facebook.com/#!/event.php?eid=111587152223861&ref=tsService Design Drinks Cologne meet “HAPPINESS”
Coworking-Space Gasmotorenfabrik
Deutz-Mülheimerstraße 129
51063 Köln
http://coworkingcologne.posterous.com/
Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…
To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.
SDD/CB present their next topic:
DESIGN HAPPINESS
gross national happiness vs. gross domestic product / personal lifetime goals vs. social moral / success vs. failure / wealth vs. prosperity
All kind of contributions (small/ big, digital/ analogue, practical/ theoretical…) are welcome - everybody is a creator of this night!
Service Design Thinks & Drinks /5
Trinity Bar
505 Crown St
Surry Hills, New South Wales 2010
Australia
As usual, there will be an informal presentation followed by some lively conversation. The doors are open to everybody (we love seeing new faces).
If you are coming, please consider subscribing to http://www.servicedesigning.com.au/ and adding yourself to the Eventbrite page so other people know and we can get a feel for the numbers.
Suze Ingram & Damian Kernahan (Proto Partners)
http://www.eventbrite.com/event/738398570Service Design Drinks - 25th June
The Waterpoet
9-11 Folgate Street,
Spitalifields,
London,
E1 6XB
http://www.waterpoet.co.uk/
Join other London service designers and people interested in service design for conversations and drinking at the Waterpoet, Spitalfields, after work (or 6pm onwards) on the 25th of June. We’ve reserved a couple of tables in the back room next to the outdoor terrace.
This event is open to everyone. If you’re planning on coming, please get a ‘ticket’ on the Eventbrite page so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!
If you want to be kept up to date with all the service design Thinks and Drinks news, please join our mailing list using this form
http://servicedesigndrinksjune2010.eventbrite.com/First Service Design Drinks in Leeds!
The Midnight Bell
101 Water lane
Leeds LS11 5QN
On June 22nd at 6pm the first Service Design Drinks in Leeds will take place with an informal and lively get together. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service.
Take your chance and be part of the independent Service Design movement!
To help us judge numbers, please sign up at:
http://sdleeds.eventbrite.com/
...don’t worry if you don’t know until last minute, do still come along.
So see you in Leeds!
Kathryn, Matt & Tero
Email: .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address)
Twitter: http://www.twitter.com/SDLeeds
SDDS – Service Design Drinks Stockholm
Berghs School of Communication, Sveavägen 34
If you are passionate about great service experience, then you are invited to join Stockholm’s first Service Design informal gathering.
Please register here http://sdds.eventbrite.com/
To keep in touch for this and future events please subscribe to updates here.
http://sdds.eventbrite.com/Service Design Drinks London - 28th may
The Waterpoet
9-11 Folgate Street,
Spitalifields,
London,
E1 6XB
Join other London service designers and people interested in service design for conversations and drinking at the Waterpoet, Spitalfields, from 7pm onwards on the 28th of May.
This event is open to everyone. If you’re planning on coming, please get a ‘ticket’ on the Eventbrite page so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!
If you want to be kept up to date with all the service design Thinks and Drinks news, please join our mailing list using this form
http://servicedesigndrinksmay2010.eventbrite.com/
SF Service Design Drinks – May 20
Adaptive Path
363 Brannan St.
San Francisco, CA 94107
6pm – 9pm
This is the fourth SF Service Design Drinks event. It is open to anyone who designs or delivers services, or has an interest in service design. Designers, academics, and business professionals welcome!
Based on previous feedback, this one will be held at an office instead of a bar. Adaptive Path has graciously offered up their space. No more shouting over music! Please, please, please RSVP on Facebook!
If we get a good turnout for this event, we will consider a more structured SD Thinks in the upcoming months.
Also, follow service design drinks and thinks in SF: @servicedesignsf.
http://www.facebook.com/group.php?gid=282212077572&ref=tsAmsterdam Service Design Talks
STBY Amsterdam, Studio 2.17 Duintjer Building, Vijzelstraat 72, 1017 HL Amsterdam
Be welcome for an evening of in-depth conversation triggered by a recent publication relevant to service design. The book we have selected for tonight is Business Model Generation by Alexander Osterwalder en Yves Pigneur. Make sure to buy (and read) the book in time for the meeting (and please let us know you’re coming through either our Facebook group or Linkedin events page).
http://www.servicedesignnetwerk.nlDublin Service Design Thinks
Designing Dublin
Smock Alley
Dublin
(Off Parliament Street near Dublinia Viking Centre)
Toby Scott
Toby will be discussing the value-adding potential of design in Ireland and the findings of his recent work with InterTradeIreland. Managing Director of Pentacle Ireland, Toby was previously founder of the Centre for Design Innovation and a director at the Design Council.
Jim Dunne
With a background in branding, Jim co-founded Design Twentyfirst Century in 2008 in the belief that design can be applied to the world’s most difficult and complex problems. Jim will be discussing the philosophy behind Design Twentyfirst Century and showing some recent work.
Keith Finglas
Managing Director at Innovation Delivery, Keith will be discussing his work with the Smurfit Business School at UCD and exploring the role of design in multi-disciplinary approaches to services innovation.
DesigningDublin
Our hosts at DesigningDublin will be providing an update on their work, and the role of service design in social innovation, engaging communities and re-imagining the city.
Thanks to DesigningDublin for the use of the space. Drinks sponsored by Radarstation.
Register for the event here.Register here: http://dublinservicedesignthinks.eventbrite.com/
Amsterdam Service Design Thinks
Hogeschool van Amsterdam, Interactieve Media, Rhijnspoorplein 1, Amsterdam
Be welcome for an evening of presentations and debate among the Dutch Service Design community. The theme for tonight is ‘Exploring the O-gap’. How can you support your client to engage their organisation in the implementation of those great new service innovation ideas? Some methods from the business domain will be presented and discussed.
http://www.servicedesignnetwerk.nlService Design Drinks London - 30th April
The Old Crown Public House
33 New Oxford Street
London
WC1A 1BH
- www.old-crown.co.uk
Join other service designers and people interested in service design for conversations and drinking. We have a great new venue called the Old Crown, and we’ve booked the beautiful upstairs area which means lots of room for meeting new people.
If you are coming, please consider joining the mailing list and adding yourself to the Eventbrite page so other people know and we can get a feel for the numbers. This event is open to everyone.
http://servicedesigndrinks.eventbrite.com/
Scottish Service Design Drinks
Snook Studio
151 Bath Street
Top Floor
(Go through the Butterfly and Pig tearooms)
You are invited to The Service Design Thinks and Drinks Scotland event ! Co me along and join the conversation, whether you are a newcomer to Service Design and want to know more, or are keen to expand your network and meet like-minded folk.
We’ll be hosting fantastic presentations showcasing Service Design practice and collaborations in Scotland.
// Founders of Snook, Lauren Currie and Sarah Drummond will be presenting “Service Designing for Scotland”
// Other guest speakers to be confirmed, watch this space!
The ‘drinks’ part of the evening will be our chance to meet interesting people and get to know each other!
This is our chance to be part of transforming Scotland into a world-class Service Design community. We can’t wait to meet you!
Service Design Drinks in Utrecht
New 31volts studio! At Oude Gracht 8, Utrecht.
From 19:00 you are more than wlecome at the new studio of 31Volts in Utrecht (not Amsterdam, sorry for the confusing header..). You can walk from central station. By car, you can park at ‘la vie’ or ‘paardenveld’. Please let us know if you intend to come, so we can order enough drinks and snacks. If you have any questions or want to let us know you are coming, please ring (0648372904) or email (.(JavaScript must be enabled to view this email address)) Marc Fonteijn.
Service Design Drinks #2 - São Paulo
Venue still not decided.
-
Expect more information soon.
http://www.designdeservicos.com.br
First Service Design Drinks in Berlin!
St. Oberholz
Rosenthaler Straße 72
10119 Berlin
On April 16th at 8 pm the first Service Design Drinks in Berlin will take place with an informal and lively come together.
The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks.
Take your chance and be part of the independent Service Design movement!
Please let us know if you are coming by sending a quick message to .(JavaScript must be enabled to view this email address) and join the network at facebook or wenovski.
See you in Berlin!
Organized by: Julia Schaeper, Daniela Hammel and Martin Beyerle
San Francisco Service Design Drinks – April 15
Bar Basic (formerly Gallery Lounge)
510 Brannan St, San Francisco, CA 94107
on Yelp
7-9pm
“According to one study, joining a group that meets even just once a month produces the same happiness gain as doubling your income.” http://nyti.ms/cNPwxq
Just another reason to meet up for the monthly SF Service Design Drinks.
Please let us know if you are coming by joining the group on Facebook and follow @servicdesignsf.
Service Design Thinks 3 - Service Design from Scratch
The Sense Loft
4th Floor
68/70 Wardour Street
London W1F 0TB
United Kingdom
Please join us for three talks and one big conversation exploring what it takes to get new services going from scratch. Our diverse panel of speakers will share their experiences of founding, funding, managing, growing and designing service organisations and teams.
They’ll explore questions like what makes a new service business attractive to investors? What kind of people, processes and propositions make a new service more likely to succeed? What does it take to grow a new offering inside an existing service organisation? What can’t you plan for? We’ll hear from:
the entrepreneur Dr James Munro, Patient Opinion
This is our NHS. Let’s make it better: Dr Munro will share his story of growing a social enterprise from scratch, and outline the lessons that all service designers can learn from Patient Opinion’s experiences.
the investor Zaeem Maqsood, First Capital
You’re funded! Zaeem will share his unique experiences of designing venture capital investment services, and explore what makes a startup service investable.
the intrapreneurs Sophia Parker and Katie Harris, The Resolution Foundation and Esro
Innovating social innovation: Sophia and Katie will share their story of starting up The Social Innovation Lab for Kent with Engine Service Design and Kent County Council
The fantastic Sense Loft venue is kindly provided by Sense Worldwide and drinks will be provided from the lovely people at Radarstation
Entry is free, but you must have a ticket. Tickets are available from the Eventbrite page from noon on the 10th of March. Hope to see you there!
Service Design Thinks 3 - Service Design from Scratch
http://servicedesignthinks3.eventbrite.com/
Amsterdam Service Design Talks
Location: STBY office Amsterdam
Vijzelstraat 72, Studio 2.17
Tel. 020 620 40 40
Time: 18:00 - 21:00
Service Design Talks is a series of meetings for reflection and discussion about service design, which take place every 2 months. Using recent books, and sometimes guest speakers, we discuss the theory and practice of service design. The goal is to further explore this relatively new field to and understand it better. The meetings take place at STBY’s office in Amsterdam, and are coordinated by Geke van Dijk. To receive invitations for the meetings you can subscribe to the group pages on Facebook and LinkedIn.
Cologne Service Design Drinks!
Hallmackenreuther
Brüsseler Platz 9
50674 Köln
On March 19th the Kick-Off of Service Design Drinks will take place in Cologne at Cafe Hallmackenreuther (Brüsseler Platz 9) with an informal and lively come together. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having a Kölsch.
Take your chance and be part of the independent Service Design movement!
Please let us know if you are coming by sending a quick message to .(JavaScript must be enabled to view this email address) and join the network at facebook or wenovski
See you in March!
San Francisco Service Design Drinks – March 18
Bar Basic (formerly Gallery Lounge)
510 Brannan St, San Francisco, CA 94107
on Yelp
7-9pm
If you like drinks and service design, this is the place for you!
Please let us know if you are coming by joining the group on Facebook and follow @servicdesignsf.
http://www.facebook.com/group.php?gid=282212077572&ref=tsSydney Service Design Drinks /3
For all those interested in Service Design and living in Sydney or wanting to just drop in, we would love to see you at SD/3 in Sydney
Sydney Service Design Drinks/3
http://servicedesigning.com.au/London Service Design Drinks - 26th February
The Bunch of Grapes,
2 St Thomas Street,
Borough,
London
SE1 9RS
-
www.bunchofgrapesborough.com
Join other service designers and people interested in service design for conversations and drinking. This event is open to everyone.
If you are coming, please consider joining the mailing list and adding yourself to the Eventbrite page so other people know and we can get a feel for the numbers.
http://servicedesigndrinkslondon.eventbrite.com/
San Francisco Service Design Drinks – February 18
Bar 821
821 Divisadero St
San Francisco, CA 94117
7pm – 9pm
Kicking off San Francisco’s best service design drinking and talking about service design event!
We had a bit of an ad hoc gathering in January and are attempting to keep it going and growing. It was intimate, but passionate, with a good mix of deep service design chat and plenty of silliness.
Bar 821 is a lounge on Divis that should do well for us on a week night. Look for Jamin, who is organizing this drinks. He’ll find some clever way to let you know who he is. Bar 821 is cash only, and serves beer, wine, and sake cocktails. This is informal, experimental, adventurous, and fun! See you there!
http://servicedesignsf.ning.com/events/service-design-drinks-feb-18Amsterdam Service Design Thinks
Location: Waag Society, Nieuwmarkt, Amsterdam
Time: 18.00 - 20.00
Date: Thursday, February 18, 2010
After the popular presentation and discussion evenings on service design that have been organized in London, the first Service Design Thinks meeting in Amsterdam will take place on February 18, 2010.
We will start the meeting with a number of presentations about recent service design projects. After this there is opportunity to jointly discuss current developments in the field. Finally we would like to hear your opinion about future activities of the Service Design Network Netherlands.
Remember to put the date in your agenda! A more precise program will follow soon.
After the SD Thinks session, we intend to continue with a good old SD Drinks session in a nearby pub.
We are thanking the Waag Society for making their room available.
Note: places are limited so register quickly through the events pages on LinkedIN or Facebook
London Service Design Drinks - 29th January
The Bunch of Grapes,
2 St Thomas Street,
Borough,
London
SE1 9RS
-
www.bunchofgrapesborough.com
Service Design Drinks London is back! Join other service designers and people interested in service design for conversations and drinking. This event is open to everyone.
We’re planning to make service design drinks a monthly event from now on - the last friday of every month. If you are coming, please consider joining the mailing list and adding yourself to the Eventbrite page so other people know and we can get a feel for the numbers. We’re trying out a new venue for 2010, near London Bridge station called The Bunch of Grapes.
Its a nice old pub, with an upstairs room that doesn’t play music which should make it good for all those service design conversations. We’ll meet upstairs, and have a sign. If its your first time come and say hi to Nick, Jaimes or Lauren who organise the drinks. If this works well, we’ll stick with the Bunch of Grapes, but if its too full or people don’t like the vibes we can move it. Hopefully the regular date thing will help increase attendance and conversations throughout 2010!
http://servicedesigndrinkslondon.eventbrite.com/Amsterdam Service Design Talks
STBY office Amsterdam
Vijzelstraat 72
Amsterdam, NOORD-HOLLAND 1017 HL NL
On 20 January we will be getting together to discuss a recently published and interesting book related to Service Design. This time it’s Tim Brown’s new book ‘Change by Design’. A must read for everyone in the field, so why not come and talk about it with a group of peers in the field?
Enough time to order the book, read it over Christmas, and be ready for some fresh perspectives by 20 January. So no excuses!
Sydney Service Design Drinks /2
Trinity Bar, 505 Crown Street, Surry Hills, Sydney
We’ve got two awesome presentations lined up. A great service design case study of Contours ladies gyms from Damian Kernahan (Proto Partners) and some wise words of experience from Ellie Nichol (BT Financial Group). Followed by a quick round-up of what’s been happening in service design around the world from Suze Ingram (Service Design Hub).
This is only our second meeting. The first was a hit – so don’t miss this one.
http://servicedesigning.com.au/Service Design Thinks and Drinks São Paulo
Rua Cincinato Braga, 520 – Bela Vista . Close to Metro Station Brigadeiro. Green Line. When you arrive at the reception just say you are coming for the “Service Design Thinks and Drinks”.
1) “Thinks”
19:00) We will try to connect people who is available via Conference call.
19:30) Presentation on the HCD toolkit for Brazil by IDEO.
19:45) 5 minutes background introduction for all members of the community.
20:30) 4 to 6 projects or relevant content presentations.
2) “Drinks”
We will head out for having our Drinks at AppleBees or similar.
Amsterdam Service Design Drinks 12/2
Café Kobalt
Singel 2
Amsterdam, NOORD-HOLLAND 1013 NL
Another of those lovely, lively evenings of drinking and chatting about Service Design (and other things). Alternating between Amsterdam and Utrecht: this time it is Amsterdam again. Same place as before (Cafe Kobalt, opposite Central Station). Everyone who feels connected to this vibrant community of peers is warmly invited!
http://events.linkedin.com/Service-Design-Drinks-Amsterdam/pub/168564Service Design Thinks 2 - Service Design at Scale
The Sense Loft
4th Floor
68/70 Wardour Street
London W1F 0TB
United Kingdom
The second Service Design Thinks event will focus on the idea of ‘service design at scale’. We’ve got three really interesting speakers representing very different approaches to service design practice who’ll be sharing their experiences of designing for, and working at, large scale in services. They (and their talks) are:
- Steven Baker - 0 - 2 million customers in one year: Designing a mobile banking service for 21st century Africa.
- Julia Schaeper - Building design capability in the NHS: Design-led service innovation in the worlds 3rd largest organisation.
- James Gardner - Engaging everyone in innovation: Building a market for service innovation in one of the UK’s largest banking groups.
They’ll be presenting inspiring stories and projects that focus on large scale service designs or design in large scale service organisations. They’ll be answering questions like:
- How do you plan for scale in your service design?
- How to you cope with rapid scaling of your service design if you didn’t plan for it?
- How do you innovate at scale across large service organisations?
- What’s different about designing for scale?
Register for tickets and find out more about the event on the Eventbrite page (tickets available from 12 noon on the 19th of October). Hope to see you there!
Sydney Service Design Drinks 1
Trinity Bar in Surry Hills (Google map for Trinity Bar)
There’ll be a quick Service Design Drinks introduction from Damian Kernahan (Proto Partners) and an equally quick talk from Suze Ingram (Service Design Hub) to get us thinking and chatting. It’s our first meeting – so be an early adopter and come along.
Please let us know if you are coming by sending a quick RSVP to .(JavaScript must be enabled to view this email address).
Service Design Drinks 5
The Slaughtered Lamb
Clerkenwell
34-35 Great Sutton St
London, EC1V 0DX
The 5th installment of the popular Service Design Drinks social event, organised by Lauren Tan, Nick Marsh and Jaimes Nel.
Please come and join a range of interesting people from across the world of service design at Service Design Drinks London. An opportunity to meet other practitioners and peers - and to have drinks! Brilliant.
Meet at the Slaughtered Lamb in Clerkenwell from 6pm onwards. 34-35 Great Sutton St, London, EC1V 0DX
We’ve created an eventbrite page if you’d like to register - no obligation to do so, but it will help us understand how many people are coming.
Please feel free to invite anyone else you think would be interested in coming along and talking about service design and drinking.
Also, we have a new sticker concept! Look out for Lauren Tan and ask her for a small red sticker. That way you’ll know who you can talk to about service design (not that everyone else isn’t interested, but, you know.)
http://servicedesigndrinks5.eventbrite.com
Service Design Thinks 1
The Sense Loft
4th Floor
68/70 Wardour Street
London W1F 0TB
United Kingdom
Thanks to all who came down to the first Service Design Thinks. The event was a great success, with a packed out senseloft playing host to our four brilliant speakers who gave us a fascinatingly broad view of current service design practice.
Alice Casey and Jo Harrington introduced a range of new tools, perspectives and ideas from their public service design projects at Involve, NESTA and Barnet Council.
Joel Bailey gave us a brisk tour of service design on the front line of one of the UKs biggest websites - businesslink.gov.uk - and Karl Humphreys talked us through his two killer apps for service designing - Propositions and Prototyping through his work on the Heathrow Personal Rapid Transit programme.
We’re working on the videos of the talks and will post them as soon as they are ready, and we’ll let you know as soon as we’ve decided on the next Service Design Thinks event timing. In the meantime, Lauren has posted a few photos of the event on Flickr.
Service Design Drinks 4
The Slaughtered Lamb, Clerkenwell
It’s back! For the fourth time! Come along for London’s premier (and only) service design drinking and talking about service design drinking event!
The last event was the best yet - lots of really interesting people (about 50!) from a wide cross section of the service design community, all in one place, all drinking and talking to each other about their service design practice. It was great. Lets make this one even better…
RSVP via the mailing list form below
Service Design Drinks 3
24th April, London Town, after work. Email me to RSVP. Last time and the time before it was great. This time it will be even better!
Service Design Drinks 2
Last time we had people from Engine, Live|work, Participle, Thinkpublic,Uscreates, Standby (who I just noticed have a new site!), the Team and several independents… It was great fun, and I hope you can make it to this. We’d like to try and turn the drinks into a every other month thing, on the last Friday of the month.
London Service Design Christmas Drinks
Service Design Christmas Drinks in London! On the 28th of November. For anyone interested in service design, christmas and drinks! Twitter or email me for the location.
Service Design Christmas Drinks in London! On the 28th of November. For anyone interested in service design, christmas and drinks! Twitter or email me for the location.
