Organisers: Matt Edgar, Kathryn Grace & Tero Väänänen
Email: .(JavaScript must be enabled to view this email address)
Twitter: @SDLeeds
With the profusion of digital user interfaces reaching deeper into everyday life, the joined-up view of end-to-end service design, including non-digital touchpoints, is more valuable now than ever before. How are users moving between web and mobile, and how can designers create smooth transitions across the two? How does the infrastructure of the city enhance and constrain the services to which its people have access? And how can users and stakeholders be engaged in the creation of services across such a broad canvas?
Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.
Service Design Drinks | Leeds, 6:30pm
An evening of drinks - time to catch up with what we’re all doing in service design and design thinking.
Open to everyone with an interest in making services better.
[ As part of the Leeds Digital Festival 2011 - we will also be supporting the Walkshop Event held earlier in the afternoon -
another chance to ‘Learn by doing’ ]
Service design in theory and practice
We’re fortunate to have three great presenters for our next Service Design Thinks Leeds on Tuesday 25 October.
In part 1, we have perspectives on service design in health from Jane Wood and Daniela Sangiorgi. In part 2, Rory Hamilton will show how you can prototype experiences easily and effectively. This event is open to everyone working in the design of services whether it be corporate/public/education/health/social sectors. This is a great chance to learn from three experienced service designers and gather together afterwards at the pub to explore thoughts further.
Everyone is welcome.
[Tickets now sold out but do join the waiting list]
Follow us on twitter @SDLeeds
A chance for the GJLeeds jammers to get together or if you weren’t able to make it, come along and see what you missed. This time you’ll get a review of Global Service Jam and Global Service Jam Leeds held in March earlier this year.
In our first Service Design Thinks Leeds, we asked about the starting points for service design - the voices and insights that help us create new services and improve ones already in delivery.
This time we’ll move onto the next stage, to delve more deeply into how services are designed. How we do it… techniques in the context of live projects.
Keep your diaries free Tuesday 19 October at 6pm for the second Service Design Drinks in Leeds. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service. Booking link coming soon, but keep the date free in your diary.
Based on the great success of our first Service Design Drinks in June we’ll be having our first Service Design Thinks this September.
Please join us for three talks and one big conversation exploring the starting points for the design of services and good customer experiences.
We’ll explore questions like:
* Where do you actually start?
* Who do you start with?
* What kind of people, processes and propositions make a new service more likely to succeed?
On June 22nd at 6pm the first Service Design Drinks in Leeds will take place with an informal and lively get together. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service.