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A network of events for people who are service designing by people who are service designing... more>

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Sep
24

SD Drinks Septiembre 2014 – Introspección sobre habilidades útiles para diseñar

Vamos a reflexionar sobre las habilidades útiles para diseñar servicios. Inspirados en el libro de Donald Schön “The Reflective practitioner” haremos un ejercicio de introspección que esperamos sea útil para inspirarnos en los cursos, libros y cosas que nos interesa aprender en el futuro.

/ Events that have happened recently
Jul
31

Service Design Toronto Thinks - Postal Service

When - Thursday July 31st from 6.30pm - 9pm
Where - CSI Innovation Lab - 215 Spadina Avenue
What - Service Design Thinks Toronto - Postal Service
Why - Deepika Malik, Director of UX at Canada Post, talks about the barriers to Service Design approaches and the tactical use of tools and methodologies at a centuries old institution.
How - Register here: http://bit.ly/1mbXjHP

Jun
25

SD Drinks Junio 2014 – Principios de Service Design

Después de una larga ausencia, volvemos con todo. Aprovechando la reciente publicación de los Principios de Diseño de Servicios de Tim Manning para estimular nuestra conversión.

Jun
25

Service Design Drinks Berlin: Event Experience Design

What does it take to create an outstanding event experience? In times of TED, SlideShare & Co when high-quality input is available to everyone – what value has a live event bring to offer?

Guest speaker Claudia Brückner is an event experience designer. In her input talk she discusses the changing role of live events. How can they facilitate meaningful interactions? And enable people to communicate with each other?

This summer edition of Service Design Drinks is hosted at Aperto. The digital communication firm opens their courtyard in Mitte, invites to chilled drinks and vivid conversations.

May
27

{Service Design Toronto} Drinks - May Edition

When - Tue May 27th from 6pm - 9pm
Where - Usability Matters - 215 Spadina Avenue
What - Service Design Drinks Toronto
Why - Drinks, mingling, discussions of what we learned at Global Service Jam
How - Register on Eventbrite (so we know how many revellers to prepare for!)
https://www.eventbrite.ca/e/service-design-toronto-drinks-may-edition-tickets-10203501949

Apr
23

Service Design Drinks Berlin: Service Innovation in Retail

The Berlin spring drinks invite you to discuss and explore service innovation in the retail sector. What are business challenges? What are emerging drivers? What behavioural changes can be observed? Guest speaker Johannes Wrubel, an independent brand consultant, will give an introductory talk. Afterwards a hands-on session will make the topic tangible for you. It’s followed by open mingling at the beautiful Fjord office.

Mar
26

Drinks event with Co-production Thought Leader

This is a very informal, last minute event. Looking forward to seeing some of the service design Toronto community!

We invite you to join us for a drink and chat with Dr. Sarah Schulman, co-founder of renowned co-production solution ‘Family by Family’. Sarah is in town briefly for business and is making time to hang out and chat with the co-production meet-up group (http://www.meetup.com/Co-Design-Co-Delivery-Co-Production-Toronto-Meetup/). We are excited to share with you this opportunity meet Sarah and learn about her lessons learned and latest thinking around how to make co-production happen!

Location to be confirmed—stay tuned!

For info on the project Sarah and her team are in town for: http://inwithforward.com/projects/st.-chris-stories
For info on Sarah’s latest company: http://inwithforward.com/
Sarah’s personal blog: http://sarahschulman.com/
About Family by Family: http://www.tacsi.org.au/solutions/family-by-family/

Mar
07

Global Service Jam 2014 - Toronto

Register here: http://www.eventbrite.ca/e/service-design-jam-toronto-2014-tickets-10184531207

When is it?
The weekend of March 7-9, 2014

What is it?
The Global Service Jam is a non-profit volunteer activity organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing - we are all volunteers.

What will we do?
You’ll be working with people you might never have met before, bouncing ideas off one another and building on what bounces back. People all over the world are Jamming around the same Theme, sharing insights and support globally. And it’s not just talking - you are here to turn your ideas into a concrete design, prototype and plan of action which you or somebody else might want to make real.

Please note - the price for Jammers is $5 (plus applicable fees) to help cover costs of supplies and refreshments. (non-refundable).
If you just want to watch our final presentations and awards, this is FREE!
Huge thanks to our sponsors!

Jan
28

Service Design Toronto Drinks - January Edition

https://www.eventbrite.ca/e/service-design-toronto-drinks-january-edition-tickets-10203351499

Let’s kick off a year of service designing in 2014! We will have all the usual drinks and chatting, and short presentations - Service Design 101 and Service Design Emergence.

When - Tue Jan 28th from 6pm - 9pm
Where - Usability Matters - 215 Spadina Avenue
What - Service Design Drinks Toronto
Why - Drinks, mingling, short presentations
How - Register on Eventbrite (so we know how many revellers to prepare for!)

Jan
22

Service Design Drinks Berlin: On Design

How is design changing? What is the role of the designer in 2014 and what are her responsibilities? Above all, where does design start and where does it end in these days?

Kindly invited by the strategic design consultancy IXDS, let us kick-off this year’s first service design meet-up by discussing fundamentals, exploring how we work and making plans of what to do different in 2014. January seems to be the appropriate month to have such an attempt. As usual, doors open at 7.30 pm, the official part – half input, half interactive exercise – is followed by open mingling.

Nov
26

{Service Design Toronto} Drinks - November Edition

When - Tue Nov 26th from 6pm - 9pm
Where - Usability Matters - 215 Spadina Avenue
What - Service Design Drinks Toronto
Why - Drinks, mingling, a small service design activity
How - Register on Eventbrite (so we know how many revellers to prepare for!)

Oct
09

Service Design Drinks Berlin: October Meet-Up

Let’s meet up again — and have an extra big round as the SDN | Service Design Network is organising a Korean workshop week and Dark Horse is hosting some Design Thinking classes that week, too.

The venue has still to be defined, so does the topic — yet date and time are set. As usual, there will be an input combined with a hands-on session and mingling and conversations afterwards.

Starts at 7.30 pm and takes place at the office of Dark Horse, an innovation consultancy in Berlin-Kreuzberg.

Sep
24

{Service Design Toronto} Justice System Edition

When - Tue Sept 24th from 7:00pm
Where - BNOTIONS HQ - 106 Front Street East, 2nd floor. YMC Room
What - Service Design Toronto Thinks! 
Why - Presentations, discussion, mingling
How - Register here https://servicedesigntorontothinksjustice.eventbrite.ca.

Jul
22

Service Design Drinks Toronto

Service Design Drinks Toronto - July Edition

Theme: Informal Bookclub on Service Design: From Insight to Implementation

We have been dipping into the Rosenfeld’s new Service Design book, and thought it would be fun to have an informal book club drinks,
for those who have read it or want to read it before we meet. And if you haven’t had a chance to read the book, you’re still welcome to join
us for some service design conversation.

When - Mon July 22nd from 6:30pm
Where - Bedford Academy, 36 Prince Arthur Avenue
What - Service Design Drinks Toronto
Why - Drinks and informal book club
How - Register here on Eventbrite (so we can keep the reservation accurate)

Looking forward to seeing you all for some lively Service Design Drinks!

Yours in Service,
Linnea and Michael

Jun
25

Service Design Drinks Tokyo #2 26th June

The 2nd SDD Tokyo event is coming up soon!

Jun
19

Service Design Drinks Berlin: Public Service Design

Summer is there — it’s time for another Service Design meet-up.

After a terrific Gov Jam earlier this month ‘public service design’ will be the topic of the event. As usually there will be an input followed by an interactive hands-on session and drinks and mingling afterwards.

The event takes place at The Wye, located in the beautiful old post building in Skalitzer Str. Doors open at 7.30 pm.

May
22

Bilbao Service Design Drinks #04

How to explain to your grandmother what is service design!

May
15

Service Design Drinks: Minneapolis

Have a beer and talk about Service Design

May
01

Service Design Drinks Portland

Welcome to the inaugural Service Design Drinks Portland!

An informal get-together and chance to connect with the Portland service design community and share what we’re doing, what we’re seeing and where it’s headed. Open to organizations and individuals interested in service design, design thinking, social innovation and transformation design. And beer.

Seek out SDD London veteran Steve Lee, or find us between 6-9pm gathered beneath the giant post-it note on the wall, naturally.

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Twitter: @ServDesignPDX

Apr
26

Service Design Drinks Tokyo 26th April

The very first Service Design Drinks Tokyo coming up soon!

Apr
23

Service Design Drinks Leeds

Come along to Service Design Drinks in Leeds!

An informal meetup to share and explore service design thinking together in the city. No talks, just lots of conversation. We will share learning and thinking about service design, the services we are working on, and our recent Global Service Jam and Service Design Thinks events.

The doors are open to everybody who is interested in service design and making services better. You could be managing, designing or delivering any kind of service.

Apr
23

{Service Designing Toronto} Library Edition — Tuesday April 23rd

Toronto Service Design Thinks Library Edition

Apr
18

Service Design Drinks: Minneapolis

A venue for people interested in service design, design thinking, social innovation and related fields to gather and talk about what they’re doing, what they’re seeing and share opportunities.

The inaugural Minneapolis Service Design Drinks will be held at Republic Bar in Minneapolis for Happy Hour and either monthly or bi-monthly thereafter, whichever we decide.

Apr
16

Service Design Drinks Roma #2

Cos’è il service design? Come si mette in pratica? Quando si usa? Perché è utile? Dove si studia? Chi se ne occupa a Roma?

Apr
10

Service Design Drinks Berlin: April Meet-Up

It’s time for a spring meet-up to catch up with Berlin’s service design community. The event takes place on April 10 at 7.30 pm.

While the topic is still open, the location is reserved: The D.Collective space, set up by a group of design thinkers, will host April’s Drinks. And for sure bring in some new faces.

For the topic: Please make suggestions via our Facebook event ...

Mar
12

Service Design Drinks Toronto

Welcome to the first session of Service Design Drinks Toronto 2013!
Join us at the Bedford Academy from 6.30pm on Tue March 12th.

Come drop by to meet other people who are interested in service design topics, share ideas, and maybe get some inspiration for your next project!
Details and event sign up here: http://www.eventbrite.ca/edit?eid=5624141960

Want to share and receive service design resources, and find out about other upcoming events in Toronto?
You should sign up for the Service Design Drinks Toronto Google Group here:
https://groups.google.com/forum/?fromgroups=#!forum/service-designing-toronto

Feb
27

First Service Design Drinks Roma

Diamo il benvenuto a tutti i curiosi e i professionisti del service design a Roma. Il Service Design Drinks non è un corso per imparare da una lezione frontale bensì un’opportunità per scambiare informazioni ed esperienze tra persone interessate a questo ambiente professionale. La formula è molto semplice: [persone + idee + drinks] e il resto va da sé.

Registratevi se vi va e portate con voi le vostre curiosità e domande. 

Feb
12

Service Design Thinks | 07 Transformation

All change! Service Design Thinks with Made by Many, Numiko and Alertme.com
For Service Design Thinks Leeds on Tuesday 12 February 2013, we’re delighted to present three talks about transformation.

Join us as we consider…
• How service design and connected technology will change the way people use their homes
• How a user-centred approach to communications can change attitudes and break taboos
• How service design itself is changing in the face of agile development and the lean startup movement

Jan
24

Service Design Drinks Chicago

Join us to celebrate the start of a very promising year and meet others who are interested in service design.

If you have questions contact:
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Jan
23

Service Design Drinks Berlin: Visual Thinking

What is your New Year’s resolution? How about improving your skills in visual thinking and drawing? Berlin’s first Service Design Drinks in 2013 will cover the why and how of being visual and help you unleash hidden abilities. The meet-up takes place at Café Nest in Berlin-Kreuzberg at Görlitzer Str. 52.

Note: Please bring your favourite pen or marker. We will take care of the rest.

Dec
19

Bilbao Service Design Drinks #02

The second Bilbao Service Design Drinks is here!

Dec
05

Service Design Drinks Berlin: UXmas Party

It’s Xmas time – or how we call it: UXmas time. So let’s get together with the entire service and user experience community of Berlin. Joining the folks of IxDA Berlin chapter and IA Cocktail Hour we take over ‘Salon – Zur wilden Renate’ next Wednesday, Dec 5th and party as long and as much as we can. Thanks to our generous sponsors Ableton, IA Konferenz, IxDS, relevantive and USEEDS° there will be free Glühwein – so you can hit the ground running.

Note: Please bring a little Christmas present and find your very own surprise under the tree!

Nov
30

Service Design Drinks Toronto

The first Servicedesigning event in Toronto!

We want to kickstart a forum for people interested in service design in Toronto to come together and share knowledge, and help map out the service design space.

To get things going, we’d like to invite you to an initial jam session to get input on the direction of this project, and assess what you think would be most valuable for us to pursue as next steps.

Come join us!

Nov
21

Service Design Drinks Madrid November 2012

Hello once again!

UPDATE: Due to the general strike on Wed 14th we are moving the date to Wed 21st of November. hope this doesn’t cause you any inconvenient and we hope to see you there

This autumn SD drinks in Madrid, promise to be a bit more collaborative. We are calling to all the Service Design Global Conference - Paris assistants to share your experience with us. So please grab your camera and take load of pics and notes from the talks, and the people you meet there, bring them over to the drinks for the ones who couldn’t go to such an inspiring event. We will have a projector in case you want to show a website, presentations, pics and notes.

“Cultural Change by Design” SDN Global Conference Paris REWINDED
We invite everyone who would like to learn and comment about the conference to bring: doubts, select favorite speakers and prepare questions to those who could go to the event.

We’ll be glad to see you next November 14th (UPDATE: Wed Nov. 21st)

Nov
21

Service Design Drinks Berlin: Storytelling in Service Design

After a break in October the Service Design Drinks in Berlin are back for yet another edition at end of November, 21st. With the topic of ‘Storytelling’ it’s again all about sharing experiences, exchanging knowledge and meeting like-minded people. A brief input session combined with a hands-on part is planned.

The meet-up will take place at ‘Gruppenbing’ in Zossener Str. 55-58 in the neighborhood of Kreuzberg. It starts at 7.30 pm.

Nov
07

Bilbao Service Design Drinks. 1st edition

The first edition of Service Design Drinks in Bilbao.

Oct
16

Service Design Drinks Leeds

We’re starting our third year of Service Design Meet Ups in Leeds.
We can’t wait to get going, meet new people and explore Service Design together.

Sep
05

Service Design Drinks Berlin: Visual Business Modeling

Visual Business Modeling
Back from holiday, back to business. So how about arming yourself with new tools for the next project? Many of you have stumbled upon the Business Model Canvas, yet only a few of you might use it as part of their standard repertoire. Together with Jan Schmiedgen we would like to change that.

Location: Futurice, Schützenstraße 6, 10117 Berlin

Sep
03

Movie night with Service Design Drinks Lisbon

We would like to invite you to the next edition of Service Design Drinks Lisbon | Late Summer, that will take place on the 3rd September at 19.00 at Grémio do Carmo.
Join us for the usual Drinks and the screening of the movie “Design the New Business”. This documentary explores how designers and business people are working together on new ways to solve the wicked problems business is facing today.

Register: http://sddlisboa.eventbrite.com/

Aug
01

Service Design Drinks Berlin: Mapping Services

Mapping service experiences in Berlin
What’s a remarkable service you experienced in Berlin? Which experience made you return to a busi­ness or place? Next Service Design Drinks invite you to map outstanding service experiences in Berlin and take place on August 1st at 7.30 pm.

Location: LaunchLabs, Leuschnerdamm 13, 10999 Berlin

Jul
26

1º Service Design Drinks Braga

Welcome to the first Service Design Drinks Braga.

We took the initiative (volunteer and without commercial interests) to organize a series of events for people interested in Service Design, thinking, talking and drinking.

Jun
15

4th Service Design Drinks Porto

Service Design Drinks Porto is back!
This time at the Mindshake event on Oporto Show!
We have the pleasure to invite you to participate in this event that’ll be held July 16th, 6:30PM at the Alfândega building, an excelent venue for sharing knowledge along with a few drinks.
This SDD is dedicated to the visions and ideas that are going to be shared in the Mindshake workshop for Service Thinking.
Join us! Bring willingness and a lot to talk about!

May
18

Service Design Drinks May 18

Hello London Service Designers!
Service Design Drinks is on the 18th of May at the ‘Look Mum No Hands’.
 
Look Mum No Hands
49 Old Street
London
EC1V 9HX

We’ll be sitting at a cozy table at the back - so join us for some drinking and talking Service Design

May
03

SF Service Design Drinks – May 3

Hello and welcome to another edition of SF service design drinks! Have you thought about taking an improv class but haven’t got around to it? Do you find Sharpie’s, post-its, whiteboards too constraining? This may be the event for you!

Join us as we continue to explore acting as service protoyping. All you need is your body.

We’ll have drinks before and after. Action!

May
01

Service Design Thinks 05 | Leeds | Public Sector

Service Design Thinks Leeds is delighted to present a double bill of influential service design practitioners…

• Sarah Drummond of Glasgow-based Snook, is constantly pushing at the boundaries of what designers and design can do. She’ll share insights on where service designers work well, where they fail, and where design can add value in the public sector.

• Clive Grinyer founded product design consultancy tangerine with Jonathan Ive, and was a Director at the Design Council. He’ll draw on his current work at Cisco, where he helps businesses and the public sector to shape customer experiences and increase the successful use of technology.

Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.

Doors will open at 6pm, talks from 6:30pm.

Mar
15

Service Design Drinks Milano

The first Service Design Drinks in Milano will take place on:

March 15th
6,30pm - 9,30pm
@ Leftloft, via dall’Ongaro 25, Milano

Join us for an informal gathering to create a community of interest around Service Design!

To participate, please register at: http://servicedesigndrinksmilano.eventbrite.com/

Mar
13

Service Design Drinks | Leeds

An informal meet-up, just drinks and plenty of conversation. It’s a chance to find out about service design more informally, reflect on the Thinks events, for the growing group (and newcomers too) to chat and find out what each other are doing, learning and thinking about service design… and the services they are working on.

As before the doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing, designing or delivering any kind of service. The more the merrier!


Service Design Leeds Team
Twitter: @SDLeeds

Book your ticket and see you there!
http://sddrinksleeds-mar-2012.eventbrite.co.uk/

Feb
28

Service Design Drinks Madrid February 2012

With the start of the New Year we propose a Service Design Drinks event in Madrid because of the workshop that Vincenzo di Maria will be leading for the h2i institute. The session will be the next 28th of February at 20.00pm in UtopicUs (Calle Duque de Rivas 5, Metro Tirso de Molina).

In this meeting we want to create a debate around the topics that will be defined by all the participants at the beginning of the session. In this discussion, we will have the presence of Vincenzo di Maria, an Italian service designer and one of the founders of Common Ground.

If you are interested in joining us, please do it in the following link: http://www.eventbrite.com/event/2797977827

Looking forward to meet you all there!
The Service Design Drinks Madrid Team

Feb
14

Service Design Thinks Cologne No.4 meets “Design the new Business”

And again it‘s time for Service Design Thinks in Cologne!

14. February 2012, 19:30 Uhr, betahaus | Köln Café

We are starting into the new year with a screening of the documentation “Design the New Business”. A great opportunity to watch the movie before its actual release and to discuss it afterwards. The line-up of the movie definitively sounds promising and so does the announcement:

“As our world changes, the challenges to business grow.
Old ways of thinking are being replaced by open minds and creativity. 
Design is playing a central role in helping solve problems and drive the future.
We invite you to see how design is shaping the new business.”

We are very happy to team up with Peter Schreck from Idea Republica for the 4th Service Design Thinks. In the future Idea Republic will organize regular screenings of inspirational documentations and demonstrations from the field of idea economy.

Colorful drinks and yummy soup will be served at the betahaus Büdchen.

Let‘s think and drink!

Jan
31

Service Design Thinks 05 | Leeds | Design meets World

With the profusion of digital user interfaces reaching deeper into everyday life, the joined-up view of end-to-end service design, including non-digital touchpoints, is more valuable now than ever before. How are users moving between web and mobile, and how can designers create smooth transitions across the two? How does the infrastructure of the city enhance and constrain the services to which its people have access? And how can users and stakeholders be engaged in the creation of services across such a broad canvas?

Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.

Jan
26

SF Service Design Drinks – January 26

We are excited to present a redux of Brandon Schauer’s keynote talk from the Service Design Network conference: The Business Case for (or Against) Service Design. It is not to be missed!

Dec
12

London Christmas Drink 2011

Its time again for festive cheer and service design chatter! Please Join us for the Service Design Christmas Drinks are at the charming ’ The Princess of Shoreditch’.
Come down from 6pm onwards for drinking, talking about Service Design and Christmas. We’ll be sitting at a table downstairs.
http://sdchristmasdrinks.eventbrite.com/

Dec
04

Service Design Collaborative Drinks

Be our guest! @ Service Design Collaborative Drinks
December 14th, 19h30 at Cowork Lisboa

Our next event will be about COLLABORATION! 
Join us and register at: http://servicedesigncollaborativedrinks.eventbrite.com/

For more information check our blog: http://servicedesignlisbon.com/

Nov
29

Service Design Drinks | Leeds

Service Design Drinks | Leeds, 6:30pm
An evening of drinks - time to catch up with what we’re all doing in service design and design thinking.
Open to everyone with an interest in making services better.

[ As part of the Leeds Digital Festival 2011 - we will also be supporting the Walkshop Event held earlier in the afternoon -
another chance to ‘Learn by doing’ ]

Nov
08

Service Design Talks London

Topic: ‘Business Model Generation’ by Alexander Osterwalder & Yves Pigneur

Do come by and join us for an informal discussion based on the book. We assume that many people have already bought and read the book some time ago. We are now curious to talk about how people are actually making use of it in their work. It will be nice to share experiences and expand on useful occassions to make a reference.

Ticket available: http://servicedesigntalks-estw.eventbrite.com

Nov
03

3rd Service Design Drinks Porto

Welcome to the Third Service Design Drinks Porto!
We have the pleasure of inviting you to participate in this event, that will take place on November 3rd, at the Lais de Guia (Matosinhos), a likely space, to change knowledge while having a drink.
This SDD will be dedicated to “Creativity” with the presence of Katja Tschimmel!
The entry is free. Join us!
Bring us willingness and a lot to talk about!

Oct
25

Service Design Thinks Leeds | 04 Health & Experience Prototyping

Service design in theory and practice
We’re fortunate to have three great presenters for our next Service Design Thinks Leeds on Tuesday 25 October.
In part 1, we have perspectives on service design in health from Jane Wood and Daniela Sangiorgi. In part 2, Rory Hamilton will show how you can prototype experiences easily and effectively. This event is open to everyone working in the design of services whether it be corporate/public/education/health/social sectors. This is a great chance to learn from three experienced service designers and gather together afterwards at the pub to explore thoughts further.
Everyone is welcome.

[Tickets now sold out but do join the waiting list]
Follow us on twitter @SDLeeds

Sep
29

Service Design Drinks Bristol

Welcome everyone, this is the very first Service Design drinks in Bristol, so we hope you can help spread the word and join us for an informal gathering to create a ‘community of interest’ around Service Design.

Aug
04

1st Wellington Service Design Drinks

Delivering great experiences consistently and across all channels is now widely recognised as a key future competitive differentiator.

Join Optimal Usability for a beer on the 4th of August from 5pm upstairs at 3C in Chews lane to take part in our growing conversation about service design

Jul
28

SF Service Design Drinks - July 28

This Service Design Drinks will be a summer social at Hot Studio. Come have a drink with your favority SDD peeps, brainstorm future events, and talk about the upcoming Service Design Network conference coming to SF this October.

Jul
26

Service Design Thinks Leeds | 03 Global Service Jam Review

A chance for the GJLeeds jammers to get together or if you weren’t able to make it, come along and see what you missed.  This time you’ll get a review of Global Service Jam and Global Service Jam Leeds held in March earlier this year.

Jun
09

Service Design Drinks | Atlanta - July 14th

Connect with practitioners and professionals to casually explore the growing field of service design. 80% of our GDP are created in services, and service design can help creating services that are truly meaningful to the user. The even is free, however, please register at below link.

May
26

Service Design Drinks Oslo


Kom på første Service Design Drinks i Oslo, 26. mai kl18.

May
19

Third Service Design Drinks Madrid

We’re glad to invite you to the Third Service Design Drinks Madrid. It will take place on May 19th at 20:00 hrs. at Pepa Tencha (Calle de Apodaca 3, Metro Tribunal). We’ll be working on a “service design guided tour” with what we believe the most significant services in Madrid.

May
12

service_design_drinks_lisboa

We are happy to invite to the fourth edition of Design Drinks Service Lisbon on the 12th May at 20.00 in the bookshop Ler Devagar in in LXFactory

As we believe – Books feed Ideas - so we decided to make an event where the books are the theme!

http://vimeo.com/22816476

May
12

Service Design Thinks Cologne - May 12th

Service Design meets

SURPRISE

Überraschungen sind in unserem Alltag allgegenwärtig. Bei Zunahme von Komplexität und Chaos in der Gesellschaft werden die Dinge weniger vorhersehbar und planbar. Es gibt überraschende Wendungen und Ereignisse.

Wir schätzen Überraschungen im Alltag, die uns Abwechslung bieten und emotionalisieren. Sie können neue Impulse geben und ermutigen. Überraschungen können aber auch den Flow unterbrechen und demotivierend wirken. Welche Rolle spielt Überraschung in der Psychologie und in den Sozialwissenschaften? Welche Ansätze und Methoden gibt es, um mit Überraschungen umgehen zu können, privat oder beruflich? Was können wir z.B. von Spielen, Schauspiel und Yoga lernen?

Entdecke auf den SERVICE DESIGN THINKS die „Überraschung“ aus unterschiedlichen Perspektiven – und erzähle uns von Deiner Idee zum Thema.
Im neu eröffneten betahaus | Köln treffen sich Service Designer und andere Disziplinen zum interdisziplinären Austausch.

JETZT ANMELDEN AUF http://SDKOELN.EVENTBRITE.COM

Bitte wähle bei der Anmeldung die zu Dir passende Ticketkategorie aus. Bist du Student, Designer oder gehörst du einer anderen Disziplin an? Wir freuen uns auf den interdisziplinären Austausch!
Die Service Design Thinks sind ein offenes Event mit Freiraum für vielfältige Beiträge und Formate, wie z.B. Präsentationen, Interventionen, Kurzworkshops, Literaturbesprechungen etc. Alle Beiträge und Mitbringsel, ob groß oder klein, sind willkommen. Jeder ist Autor dieses Abends!

SCHICK UNS DEINE BEITRAGSIDEE BIS 10.05.2011 AN .(JavaScript must be enabled to view this email address)

Wir freuen uns auf einen spannenden Abend,
Daniela, Jan, Julia, Martin und Olli
May
11

Service Design Drinks | Atlanta - May 11th

We are happy to invite you to the very first Service Design Drinks | Atlanta. It will take place on May 11th, 7.00pm-9.00pm at JCT Bar, 1198 Howell Mill Rd, Atlanta, GA 30318.

Please register at http://servicedesigndrinksatlanta.eventbrite.com/

Apr
08

Post-GSJ SD Drinks London

Join other service designers and people interested in service design for conversations and drinking and reflections on the recent Global Service Design Jam. This event is open to everyone. If you’re planning on coming, please get a ticket from Eventbrite so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!

Apr
07

SF Service Design Drinks - April 7

Have you heard the news? The next Service Design Network conference will be in San Francisco!

During this round of service design drinks, we will do some co-creating to generate ideas for the conference. So once again, we will mix a little hands-on activity with great people and tasty drinks!

Mar
31

First Service Design Drink meetup in Istanbul

We are happy to announce our very first service design drink meet-up in istanbul. Some of us have been in Global Service Jam Istanbul, some of us haven’t. So if you’ve missed that one, come along this thursday. We’ll be discussing service design and its future in istanbul.

Mar
15

Service Design Drinks |Special Lisboa

Dear curious in Service Design!

We are glad to invite you for the edition Service Design Drinks | SPECIAL in Lisbon, that will take place on March 15, 2011 at 8.00pm in the space Le Chat near Museu de Arte Antiga, R. das Janelas Verdes. It will be a special meeting for occasion of the Global Service Jam workshop with the presentations of the services developed during the event.

Feb
25

Service Design Drinks London - 25th February

The New Year hiatus is over and we’re keen to hook up and hear where everybody is taking Service Design in 2011.

So it’s back to the Slaughtered Lamb for more drinking and networking. We’re missing our compatriate Lauren Tan who has returned to Australia, so please come along and make sure we’re not lonely!

Feb
17

SF Service Design Drinks - February 17

Join us for another round of SF Service Design Drinks. We’re going to again try mixing drinks with some thinks and a little hands-on activity. Come be a part of the experiment!

Feb
01

Service Design Thinks Leeds | 02

In our first Service Design Thinks Leeds, we asked about the starting points for service design - the voices and insights that help us create new services and improve ones already in delivery.

This time we’ll move onto the next stage, to delve more deeply into how services are designed. How we do it… techniques in the context of live projects.

Jan
27

Service Design Drinks Lisboa

Dear curious in Service Design,
We are glad to invite you for the second evening of Service Design Drink (SDD) in Lisbon. It will take place on January 27, 2011 at 8pm at the Espaço Wanli in Santos-o-Velho for another informal meeting on Service Design.

Jan
20

SF Service Design Drinks - January 20

Join us for the first service design drinks of the new year! We are delighted to have a service design challenge brought to you by Chris McCarthy, Director of the Innovation Learning Network at Kaiser Permanente.

This is the first time we’re trying this kind of a thing at service design drinks, so come be part of the experiment!

Jan
20

Service Design Drinks Vienna

Am 20. Janner 2011 finden erstmals in Wien die Service Design Drinks statt. Ein Zusammentreffen aller Interessierter zum informellen Plaudern und zum professionellen Austausch uber das Thema Service Design. Willkommen ist jede/jeder, die/der sich fur Service Design interessiert - ob im Management, als DesignerIn oder als AnbieterIn von Services tatig.

Das informelle Netzwerktreffen wird organisiert von C+ Unternehmensberatung, Service Design, Barbara Weber-Kainz, Linda Kaszubski, Johannes_Mayer.

Lassen Sie uns wissen, wenn Sie dabei sind! Ein kurzes email genugt: .(JavaScript must be enabled to view this email address)

Dec
03

Service Design Christmas Drinks - 3rd December

Service Design (Christmas) Drinks is on the 3rd of December, at the ever popular Slaughtered Lamb in Clerkenwell.

Dec
01

Second Service Design Drinks Madrid

We’re glad to invite you to the Second Service Design Drinks Madrid. It will take place on the 1st of December at 8:00 p.m. at “María Pandora” (plaza de Gabriel Miró nº 1, close to metro Latina and the Vistillas). We will take advantage of the latest conferences of the Service Design Network (SDN, Berlin and Cambridge) to stimulate our conversation.

Nov
29

Service Design Drinks Paris #2 > Nov. 29th

Come and join us for the second edition of Service Design Drinks Paris
Guest speaker : Asier Pérez, director of Funky Projects (Spain)

Starts at 8PM

Please sign up here : http://www.design-de-service.fr

Nov
04

SF Service Design Drinks – November 4

Join us for a mix of drinks and thinks. Jamin Hegeman and Christian Palino will be sharing content from their presentations at the Service Design Network conference in Berlin.

Oct
26

Service Design Drinks São Paulo #4

After intense requests, São Paulo is having the fourth Service Design Drinks by the end of October, a few weeks after the third edition. The ever growing community “Design de Serviços BR” which has now more than 350 members asked for it and we’ll make it.

Please confirm attendance in our website: http://www.designdeservicos.com.br

Event co-hosted by Thomaz Gonçalves.

Oct
21

Service Design Drinks (+food)  Lisbon

Temos o prazer de o/a convidar para a primeira noite Service Design Drinks (SDD) em Lisboa. Este será um evento que visa juntar designers e curiosos para tomar um copo, ou uma refeição leve e discutir acerca de “O que é isto de “Service Design” (design de serviços)? E quais as oportunidades para esta nova disciplina em Portugal?”
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We are happy invite you to the first Service Design Drinks Night (SDD) in Lisbon. Let’s have a drink (or a light meal) and meet up with service design practitioners and curious, to discuss “What is service design about? And which are the futures opportunities of this new design practice in Portugal?”

Oct
19

Service Design Drinks Leeds | 02

Keep your diaries free Tuesday 19 October at 6pm for the second Service Design Drinks in Leeds. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service. Booking link coming soon, but keep the date free in your diary.

Oct
06

Utrecht Service Design Thinks

The third Service Design Thinks in the Netherlands is about tools and methods for Design Research, in particular contextmapping. Speakers are Froukje Sleeswijk Visser (TU Delft, Contextqueen, STBY) en Maartje Huinink (Scope Design & Strategy). Froukje is the first and only PhD on contextmapping on the globe and will talk about the contribution contextmapping can make to Service Design. Maartje will talk about her experience with contextmapping in Scope projects.

Oct
01

Service Design Drinks São Paulo #3

São Paulo is having the third Service Design Drinks in the beginning of October. To celebrate a good and long year for Service Design in our country and the ever growing community “Design de Serviços BR” which has now more than 325 members, it’s time to get back together to share and have a good time talking about service design.

Confirm attendance in our website: http://www.designdeservicos.com.br

Sep
29

September Service Design Drinks Paris

Come by on the 29th of September to the September Service design drinks Paris, generously hosted by Orange Design group

Companies, schools, promotion organisations will exchange to set up the upcoming discussions on the subject.

Event limited to 40 people, please RSVP at www.design-de-service.fr

Sep
24

Service Design Drinks London - 24th September 2010

Hello everyone - thanks to all who came to last months event. This month is a bit special, as the amazing people at Engine Service Design are sponsoring the event, and the drinks, in celebration of their 10th birthday! 

Sep
14

Service Design Thinks Leeds | 01 Starting Points

Based on the great success of our first Service Design Drinks in June we’ll be having our first Service Design Thinks this September.

Please join us for three talks and one big conversation exploring the starting points for the design of services and good customer experiences.
We’ll explore questions like:
* Where do you actually start?
* Who do you start with?
* What kind of people, processes and propositions make a new service more likely to succeed?

Aug
27

London Service Design Drinks

After a great turnout at the Slaughtered Lamb last month, we’ll be there again this month for London Service Design Drinks. Join London-based service designers and people interested in service design for conversations and drinking on Friday 27 August after work (or from 6pm). We’ve reserved a couple of tables in the back so look out for the signs!

Aug
17

SF Service Design Thinks – August 17

We are delighted to welcome Elena Pacenti to Service Design Thinks in SF! Elena the director of a brand new masters program in service design at the Domus Academy in Milan.

Aug
06

Service Design Drinks Berlin meet “HAPPINESS”

Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…

To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.


SDD/CB present their next topic:

DESIGN HAPPINESS
gross national happiness vs. gross domestic product / personal lifetime goals vs. social moral / success vs. failure / wealth vs. prosperity

All kind of contributions (small/ big, digital/ analogue, practical/ theoretical…) are welcome - everybody is a creator of this night!

Jul
30

Service Design Drinks - 30th July

Join other London service designers and people interested in service design and innovation for conversations and drinking at the Slaughtered Lamb in Clerkenwell, after work (or 6pm onwards) on the 30th of July. We’ve reserved a couple of tables in the back - look out for the sign!

Jul
22

SF Service Design Thinks – July 22

This special edition of SF Service Design Drinks will be a bit more organized in that we will have a guest speaker. Ben Fullerton will be giving an overview of service design and share his experience at the early stages of London-based service design firm live|work. The short talk will be followed by Q&A and the great friendly discussions and drinks you’ve come to expect from service design drinks.

Jul
15

Service Design Drinks Cologne meet “HAPPINESS”

Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…

To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.


SDD/CB present their next topic:

DESIGN HAPPINESS
gross national happiness vs. gross domestic product / personal lifetime goals vs. social moral / success vs. failure / wealth vs. prosperity

All kind of contributions (small/ big, digital/ analogue, practical/ theoretical…) are welcome - everybody is a creator of this night!

Jul
06

Service Design Thinks & Drinks /5

Passionate about Service Design? Curious about Service Design? Heard of Service Design? Then come and join the chit chat at Sydney Service Design Thinks & Drinks #5.

Jun
25

Service Design Drinks - 25th June

Join other London service designers and people interested in service design for conversations and drinking at the Waterpoet, Spitalfields, after work (or 6pm onwards) on the 25th of June. We’ve reserved a couple of tables in the back room next to the outdoor terrace

Jun
22

First Service Design Drinks in Leeds!

On June 22nd at 6pm the first Service Design Drinks in Leeds will take place with an informal and lively get together. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service.

Jun
09

SDDS – Service Design Drinks Stockholm

If you are passionate about great service experience, then you are invited to join Stockholm’s first Service Design informal gathering.

Please register here http://sdds.eventbrite.com/

To keep in touch for this and future events please subscribe to updates here.

May
28

Service Design Drinks London - 28th may

Join other London service designers and people interested in service design for conversations and drinking at the Waterpoet, Spitalfields, from 7pm onwards on the 28th of May.

May
20

SF Service Design Drinks – May 20

This is the fourth SF Service Design Drinks event. It is open to anyone who designs or delivers services, or has an interest in service design. Designers, academics, and business professionals welcome!

Based on previous feedback, this one will be held at an office instead of a bar. Adaptive Path has graciously offered up their space. No more shouting over music! Please, please, please RSVP on Facebook!